> Markdown version of [/jobs/ext/730129-hris-support-specialist-helpdesk-ticketing-contract](https://www.wearedevelopers.com/jobs/ext/730129-hris-support-specialist-helpdesk-ticketing-contract). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # HRIS Support Specialist/Helpdesk Ticketing - Contract - **Company:** Willmott & Associates Inc - **Location:** Portsmouth, NH, United States - **Salary:** $83,200.0 - $95,680.0 - **Contract:** Temporary contract - **Skills:** Microsoft Excel, Microsoft Basic Data Partition, Data Integrity, Human Resources Information System (HRIS), Excel Formulas, Issue Tracking Systems, SuccessFactors, SAP (Applications), Automated Data Processing (ADP), HR Software, Workday - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ad7cb6fe2457fd58 ## About the Role Do you have experience in User acceptance testing?, Do you have a Bachelor's degree?, * Exposure to HRIS, HR operations, payroll support, or systems support * Basic experience with HR systems (SuccessFactors, SAP, Workday, ADP, or similar preferred) * Strong attention to detail and data accuracy * Working knowledge of Microsoft Excel (basic formulas, filters, lookups) * Strong customer service mindset with a genuine commitment to user care and clear communication * Ability to follow documented processes and identify when escalation is required * Continuous learner with interest in HR technology Pay: $40.00 - $46.00 per hour Education: * Bachelor's (Preferred) Experience: * Training, Integration Messages, Error Resolution: 1 year (Preferred) * SAP SuccessFactors: 1 year (Preferred) ## Description The HR Systems Support Specialist will provide frontline support for HR systems, data integrity, and operational processes. This role serves as the first point of contact for HRIS-related inquiries and is responsible for triaging issues, supporting day-to-day system operations, and ensuring accurate and timely HR data across systems. You will work with Excel, data loads, configuration, ticket triage and the HR ecosystem. Adjustments to the configuration necessary to ensure smooth execution between systems., The HR Systems Support Specialist partners closely with HR, Payroll, and senior HRIS analysts to support system stability, resolve routine issues, and escalate complex cases as needed. This position plays a critical role in maintaining exceptional employee experience, user confidence, and data accuracy, and efficient HR operations in a global environment., Tier One HRIS Support & Help Desk * Act as a trusted first point of contact for employees and managers by managing the AskHR ticket system and support requests and inquiries. Resolve routine system issues related to: * Employee data changes * Workflow stalls * Basic configuration or access questions * Triage issues and escalate complex or system-impacting items to HR Operations & Technology, Total Rewards, Talent Management, or vendors as appropriate. * Refresh, Create and validate standard HR reports to support HR and Payroll operations. * Deliver concierge-level service by communicating clearly, setting expectations, and following up to ensure user needs are fully resolved. SuccessFactors & HR Systems Support * Monitor and address stalled workflows and replication errors. * Perform routine audits to ensure HR data accuracy and completeness. * Support User Acceptance Testing (UAT) and post-go-live activities as needed. * Assist with basic data preparation and validation for system loads or corrections. * Identify recurring user pain points and surface feedback to HRIS Analysts to inform system and process improvements. Payroll & Time Support * Support payroll-related system processes in ADP under established procedures. * Assist with payroll processing tasks and time-related system support as assigned. * Partner with Payroll and HRIS Analysts to resolve system-related payroll issues. * Run hourly weekly payrolls serve as back up to Payroll processing Documentation, Training & Process Support * Follow documented system procedures and job aids. * Assist in maintaining user guides, FAQs, and support documentation. * Participate in HRIS training and continuous learning activities. * Serve as an advocate for the end-user experience, ensuring support materials are accessible, clear, and written in plain language. Scope & Decision Making * Focuses on execution, support, and issue resolution within established processes. * Escalates system enhancements and advanced analysis to HRIS Analysts. ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Key HR Trends in 2024: Overcoming a Year of Emotional Disconnect](https://www.wearedevelopers.com/videos/1271-key-hr-trends-in-2024-overcoming-a-year-of-emotional-disconnect) ## Related Articles - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Fullstack developer salary in Germany [2023]](https://www.wearedevelopers.com/magazine/197-fullstack-developer-salary-in-germany-2023) - [Software Developer Salary in Germany [2023]](https://www.wearedevelopers.com/magazine/194-software-developer-salary-in-germany-2023)