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# Test Center Administrator (FT)

- **Company:** Prometric Inc.
- **Location:** Ann Arbor, MI, United States
- **Salary:** $31,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, Web Browsers, Microsoft Office
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=de9fbdee539a1c85

## About the Role

* High school diploma or equivalent required
 * College experience a plus

EXPERIENCE:

 * Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
 * Must be 18 years of age to qualify

SKILLS:

 * Ability to communicate professionally and effectively with candidates and coworkers
 * Ability to write detailed and accurate reports and correspondence
 * Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
 * Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing), * Must be able to bend, stoop, and lift up to 40 pounds
 * Ability to remain in a stationary position for extended periods of time while administering exams
 * Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
 * Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
 * Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

## Description

* Maintain and apply expert knowledge of test center policies, practices and procedures
 * Greet examinees and verify identification
 * Perform required security checks including the use of wands
 * Continuously monitor candidates as they complete exams
 * Report and/or resolve candidate issues with urgency
 * Maintain secure environment and materials in the test center at all times
 * Ensure every candidate receives a fair and comfortable testing experience
 * Report any occurrences outside company guidelines
 * Ability to be flexible with scheduling based on Prometric days of operations
 * Represent Prometric's vision, mission and values
 * Safeguard the test center from misconduct
 * If applicable, digitally scan and record candidate fingerprint identification


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