> Markdown version of [/jobs/ext/730185-support-desk-specialist-tier-2-it-help-desk](https://www.wearedevelopers.com/jobs/ext/730185-support-desk-specialist-tier-2-it-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Desk Specialist (Tier 2 IT Help Desk) - **Company:** Marco Technologies - **Location:** United States (Remote available) - **Salary:** $48,880.0 - $75,712.0 - **Contract:** Permanent contract - **Skills:** Business Software, Network Operating System (NOS), Collaborative Software, Microsoft Office, Citrix Systems, Cisco - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8672fe4a0891c992 ## About the Role Do you have experience in Technical Proficiency?, Do you have a Bachelor's degree?, * Bachelor's degree and two years of relevant experience; or equivalent combination of education and experience. * Current certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred., * Solid understanding of the administration of network operating systems, applications, and services found in a client environment. * Proficiency with business collaboration tools such as MS Office applications. * Communication - Must possess strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization. * Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. * Initiative - Must possess the ability to be a self starter and take initiative. Work to identify and resolve problems in a timely manner however if you can't resolve it yourself, use resources to find someone who can. * Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. * Team Work - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback. * Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. ## Description The Support Desk Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting and administration. ESSENTIAL FUNCTIONS: * Provide technical support and remote help desk services to Marco clients, escalating when necessary. * Review current systems and make technical/process recommendations for improving efficiency. * Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance and reliability of client's network. * Maintain client documentation. * Stay up to date with relevant state-of-the-art technology, equipment, and/or systems. * Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. * Ability to perform in a call center environment. * Supporting multiple companies with end user requests and third party business applications. * Efficiently communicate with technical and non-technical end users. * Perform other related duties as assigned. ## Related Videos - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)