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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Support Specialist - **Company:** First Internet Bank - **Location:** Fishers, IN, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, System Configuration, Microsoft Desktop Optimization Pack, Firmware, Issue Tracking Systems, Windows Domain, Office Suite, Windows PowerShell, Service Pack, Information Technology, Network Support, Patch Management - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ae22577458e3eb4c ## About the Role Do you have experience in Network support?, * Minimum one year of IT Help Desk technical experience * Previous experience connecting PCs to networks including cabling * Previous experience with Windows 11 in a Windows domain managed environment * Previous experience troubleshooting PC issues in a business environment * Previous experience maintaining OS and Software patches in a Windows domain managed environment * Must be able to demonstrate knowledge and understanding of Microsoft desktop operating systems and Office applications * Interpersonal skills to interact positively and effectively with team members and all levels of business users and management * Communication skills to effectively work with non-technical people on technical issues * Initiative and ability to work under limited supervision with attention to detail * Problem resolution skills and ability to follow through the resolution cycle * Organizational skills to manage multiple tasks and deadlines * Drive to learn new technologies and skill sets * Experience with deploying and maintaining workstation images desired but not required * Experience with configuration and patch management software desired but not required * Experience with PowerShell or other scripting automation methods desired but not required Working Conditions/Demands: * Professional office setting. * Primarily sedentary position requiring long periods of time working at a computer. * Must be able to move throughout the office and buildings to obtain or relay information. * Must be able to perform the essential functions of the position with or without reasonable accommodation. * Able to position self to maintain computers or other IT equipment, including under the desks and in the server closet * Frequently moves equipment weighing up to 25 pounds * Other common parameters entail climbing stairs, walking, reaching, squatting, crawling, or kneeling ## Description As the Systems Support Specialist, you will provide tier 1 support to the Bank's operations, with an emphasis on internal customer support. The primary responsibility of your position will be to provide great customer service to the Bank's local and remote employees with installation, troubleshooting, and maintenance of workstations and applications. This is a highly visible position and requires the ability to interact with all levels of the organization. What You Will Do: * Perform hardware and software installation * Identify, recommend, and perform hardware/software upgrades and/or replacement. * Perform regular maintenance for workstations, including system configuration updates, firmware updates, and software patching to maintain a cohesive environment * Develop and/or maintain procedures and processes as necessary * Perform and report on software and hardware asset inventory * Provide IT support to internal customers including, but not limited to, support for equipment, connectivity, and business functions * Respond to issues, document corrective actions, and escalate as needed in the Bank's ticket tracking system * Assist with training, deployment, and updates of IT systems * Identify ongoing customer issues and recommended resolutions * Perform other duties as assigned ## Related Videos - [".Net is too slow" was not an option](https://www.wearedevelopers.com/videos/100176-net-is-too-slow-was-not-an-option) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)