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# Technical Support Specialist

- **Company:** EASTERN TEMPORARIES, INC.
- **Location:** Delhi, NY, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Literacy, Desktop Computing, Computer Equipment
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ec581a138ac794c1

## About the Role

Do you have experience in Windows?, * Must be professional, patient and accommodating with all customer interactions.

 * Exceptional customer service skills, with excellent written and oral communication skills.
 * Minimum 2 years of experience working in a help desk environment, preferably in-person.
 * Schedule flexibility - standard work hours are Monday - Friday, but occasional assistance may be needed outside of standard work hours, depending on customer's needs.
 * Advanced proficiency with Microsoft Windows and PC computers.
 * Ability to diagnose and resolve basic computer technical issues.

## Description

* Travel to a customer's headquarters (and other locations as needed) 5 days/week to provide a variety of tech services as outlined by the firm. ***A gas card and company vehicle is provided for all commutes.***
 * Manage and respond to customer issues via phone, in person, or via the Help Desk ticketing system.
 * Provide high touch, hands-on assistance to customer issues and concerns, as they arise.
 * Run diagnostics to troubleshoot and resolve customer reported issues.
 * Follow-up face-to-face, via email, chat or phone with customers to ensure issues are resolved.
 * Escalate issues to the next Tier after all attempts have been made to troubleshoot the issues.
 * Install, make changes and repair computer hardware and software as needed.
 * Accurately document tasks and time taken to complete work for customer into company's timekeeping system.


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