> Markdown version of [/jobs/ext/730242-it-performance-mgr-1](https://www.wearedevelopers.com/jobs/ext/730242-it-performance-mgr-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Performance Mgr 1

- **Company:** Object Technology Solution
- **Location:** Overland Park, KS, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, Automation of Tests, Big Data, Cloud Computing, Cloud Engineering, Data Architecture, Information Engineering, Data Transformation, Data Migration, Microsoft Software, Natural Language Processing, Oracle (Applications), SAP (Applications), Software Engineering, Performance Testing, Large Language Models, Multi-Cloud, Information Technology, Data Analytics, Cloud Migration, Virtual Agents, Devsecops, Servicenow
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e42566802770eed3

## About the Role

Do you have experience in ServiceNow?, Do you have a High school diploma or GED?, The ideal candidate will be self-motivated with a positive customer service attitude with a focus on a positive employee experience.
*
Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.
*
The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously
*
4+ years related experience in an IT or administrative support role
*
Must be generally familiar with IT connectivity, systems and hardware
*
Willing to participate in occasional travel
*
Hands-on experience with ServiceNow
*
History of successful process improvement implementations is a plus.
*
Must be able to work both independently or with a group, Must have minimum HS diploma or GED

## Description

* AI/ML (Agentic AI Solutions, GenAI/LLMs, Natural Language Processing, Intelligent Processing, Physical Intelligence)
 * Data & Analytics (Data Architecture, Data Engineering, Data Migration, Data Modernization, Big Data, Analytics and BI)
 * Cloud (Cloud Computing, Cloud Migration, Cloud-Native Architecture, Hybrid and Multi-Cloud)
 * Digital Engineering (Application Modernization, Product Engineering, Platform Engineering, DevSecOps)
 * Quality Engineering (Manual Testing, Non-functional testing, Test Automation, Digital Testing)
 * Enterprise Platforms (SAP, Microsoft, Oracle, etc.)

Our focused industries and target segments:

 * Banking, Financial Services, & Insurance
 * Manufacturing, Transportation, & Logistics
 * Energy & Utilities
 * Telecom & Media
 * Healthcare & Life-sciences
 * Government & Public Sector (FED, SLED, & Partners)
 * Hi-Tech, Establish and maintain strong working relationships with internal clients throughout the organization
*
Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and ensure superior and comprehensive employee experience
*
Assist with new hire and onboarding processes
*
Support the IT Software renewal and approval processes
*
Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively
*
Provide assistance and training for IT tools, equipment and systems
*
Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality.
*
Assess the needs of Black & Veatch professionals and provide recommendations for service delivery improvements
*
Assist the Audio-Visual team with Microsoft TEAMS support
*
Assist with special projects within the department and team.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [DevSecOps: Injecting Security into Mobile CI/CD Pipelines](https://www.wearedevelopers.com/videos/273-devsecops-injecting-security-into-mobile-ci-cd-pipelines)
- [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology)
- [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [DevSecOps: Security in DevOps](https://www.wearedevelopers.com/videos/36-devsecops-security-in-devops)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)
- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)