> Markdown version of [/jobs/ext/730314-desk-officer-helps](https://www.wearedevelopers.com/jobs/ext/730314-desk-officer-helps). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desk Officer (HELPs) - **Company:** County of Saratoga - **Location:** Ballston Spa, NY, United States - **Salary:** $56,386.0 - $78,863.0 - **Contract:** Permanent contract - **Skills:** Databases, Computer Equipment, Information Technology - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=be14a3521ceed98f ## About the Role Do you have a High school diploma or GED?, Graduation from high school or possession of high school equivalency diploma (GED) ## Description The Desk Officer role is crucial, as these employees are responsible for manning the telecommunications console within the Sheriff's Office Emergency Communications Division. They work on assigned shifts, including evenings, overnights, holidays, and weekends, answering emergency and non-emergency calls for police, fire, and emergency medical services. They transmit emergency information and dispatch police, fire/rescue, and EMS personnel and equipment. This position is directly linked to the life and safety of the public and the emergency service agencies served. Desk Officers must maintain communications with field units while monitoring numerous telephone lines, computer systems, and radio frequencies in a fast-paced, high-stress work environment. They must exercise sound independent judgment, alertness, and responsiveness in prioritizing calls and dispatching appropriate emergency services to situations involving danger to life and/or property damage as quickly as possible. Incumbents must function calmly in emergencies, efficiently take appropriate action, remain calm and courteous when dealing with emotional, upset, potentially angry, and abusive callers, and maintain accurate records of all calls and actions taken. Employees in this class are also responsible for providing emergency medical service pre-arrival instructions (EMD). Work is performed under the general supervision of the Desk Sergeant per established department policies, rules, and regulations. Does related work as required., * Answer, screen, and process incoming emergency and non-emergency calls from the public and other public service providers. Interrogate callers to determine the nature of their emergency and what emergency response is required. * Provide instructions to callers, which may include emergency medical instructions (EMD) using standard accepted medical guidelines. * Direct emergency responders' activities by setting assignments' priorities based on information received. * Maintain radio communications with police, fire, and emergency medical service units in the field to ensure their safety and appropriate emergency response. * Enter event data into the Computer Aided Dispatch System to maintain a continuous log of all radio and telephone transmissions. * Operate various State and Federal database systems. * Participate in the training and development of new personnel. * Operates various office machines, phone systems, and computer equipment. * Typical Work Activities are intended only as illustrations of possible types of work that might be appropriately assigned to an incumbent of this title. 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