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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 VoIP Support Technician - **Company:** Vested Networks LLC - **Location:** Lewisville, TX, United States - **Experience:** Experienced - **Salary:** $45,760.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Local Area Networks, Network Service, Network Routers, Computer Networking Systems, Firewalls (Computer Science) - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=713a5a0ba317e5e8 ## About the Role * Education in networking and troubleshooting is preferred and/or 2-3 years of experience with network and/or VOIP troubleshooting * Comprehensive understanding of network services such as DNS, DHCP, Port Forwarding, etc. * In-depth understanding and practical knowledge of networking systems such as LAN, firewalls, routers, and printers * Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently * Time management * Ability to manage several projects simultaneously from design to implementation * Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology * Ability to thoroughly document and notate issues/resolutions performed throughout the troubleshooting process. * Ability to answer phone calls and troubleshoot issues in a timely manner in a call center environment We're a rapidly growing VoIP provider with a reputation for delivering white-glove service and unbeatable partner support. We specialize in helping Managed Service Providers (MSPs) and IT companies offer top-tier voice solutions to their clients-without the headaches. If you're an experienced technical professional with strong system, network, and VoIP expertise-and a passion for building stable, high-performing infrastructure-we want to talk to you., * Do you have the following license or certification: Valid Driver's License * Are you authorized to work in the U.S.? * Are you willing to undergo a background check? * A customer is unsure where their internet modem and/or old phone system are located. How would you go about finding these devices at a job site? * A customer has lost access to the internet recently. What are three questions you could ask to narrow down what might be happening? ## Description As a Tier One VoIP Support Technician, you will be the first point of contact for our customers. You will provide technical support, troubleshoot network and VoIP issues, and ensure our customers have a seamless experience. This role offers opportunities for growth, hands-on technical experience, and exposure to advanced VoIP technologies., Customer Support * Manage and respond to customer service tickets through our ticketing system, collaborating with team members to ensure customers are fully supported. * Answer calls and emails from customers, providing clear and comprehensive support. * Configure and maintain networks for customers using Vested Networks routers. * Potential to go on-site for customer maintenance, troubleshooting, and technical tasks. * Ensure all customer records are timely and accurately updated per company policy. Technology / Growth * Continuously research and update personal knowledge to stay current on all VoIP products and related technologies. * Participate in training and development opportunities to advance technical skills and career growth. Team Member Contribution * Assist Colleagues where appropriate by sharing ideas and collaboration. * Contribute to the Improvement of Operations at Vested Networks. ## Related Videos - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) - [Embracing the Hybrid Cloud: Unlocking Success with Open Source Technologies](https://www.wearedevelopers.com/videos/883-embracing-the-hybrid-cloud-unlocking-success-with-open-source-technologies) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) ## Related Articles - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)