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# AZDOT - IT Software Project Coordinator

- **Company:** S R INTERNATIONAL INC
- **Location:** Phoenix, AZ, United States
- **Experience:** Starter
- **Salary:** $60,320.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Collaborative Software, Issue Tracking Systems, Microsoft Office, Software Configuration Management, Software Engineering, Software Licensing, ServiceNow IT Service Management, Information Technology, Gsuite, Servicenow
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=504375f9430454cb

## About the Role

Do you have experience in Ticketing system technical support?, * 1-2 years of experience in project coordination

 * General knowledge of software licensing and asset management methodologies and tools
 * Experience with ServiceNow and Google Suite, * General knowledge of the organization's policies and procedures

 * General knowledge of software licensing and asset management methodologies and tools

 * Knowledge of technology asset life cycle management processes

 * Ability to maintain accurate documentation and records.

 * Demonstrated ability to work collaboratively in teams and across organizations

 * Demonstrated ability to balance, prioritize and organize multiple tasks

 * 1-2 years of experience in project coordination

 * Experience with ServiceNow

 * Experience with Google Suite

Skills

 * Familiar with IT ticketing, service desk, and asset management systems

 * Working knowledge of fundamental operations of relevant software,

 * applications and collaboration tools such as Google and Microsoft suite.

 * Related experience and training in troubleshooting and providing customer support

 * Experience researching, analyzing and interpreting data and numbers (license counts, license costs and division)

 * Knowledge and experience of customer service practices, including communication skills.

 * Ability to work independently and maintain levels of productivity

 * Being detail-oriented and capable of delivering a high level of accuracy

 - Collaborative skills- demonstrated ability to form strong partnerships with both business and technical resources
 * Familiar with a variety of IT concepts, practices, and procedures

## Description

* Manages software acquisition, including negotiation, budget and administration of software purchases, ensuring compliance with licensing agreements and managing renewals.

 * Monitor software licenses and usage, including compliance with organizational needs and requirements while maintaining accurate entitlement records and license inventories.

 * Administer software change management, collaborating with vendors and suppliers and service providers for support aligned with IT standards and strategy.

 * Manage, Maintain and coordinate software assets for existing approved software.

 * Respond to requests for technical assistance via phone, chat or email for Software assets.

 * Assist in facilitating software requests for existing approved software.

 * Research questions using available information resources.

 * Advise user on appropriate action.

 * Follow Information Technology process, standard, governance and procedures.

 * Follow up with customers and users to ensure complete resolution of issues.

 * Identify and escalate situations requiring urgent attention.

 * Track and route problems and requests and document resolutions.

 * Works cross functionally to prepare, distribute and communicate software status, solve problems and implement changes.


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