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# IT Help Desk Associate

- **Company:** Carchex, LLC
- **Location:** Cockeysville, MD, United States
- **Salary:** $45,760.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Information Technology Audit, Networking Basics, Network Protocols, Software Engineering, Wide Area Networks, Software Troubleshooting
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d5ff8a32f30aa22c

## About the Role

Do you have experience in WAN?, Do you have a Bachelor's degree?, * Bachelor's Degree or equivalent work experience

 * A minimum of 1 year Help Desk experience
 * Ability to diagnose and resolve basic network issues and understanding of networking concepts (LAN/WAN, DHCP, DNS, IP Protocols).
 * Hands-on experience with both hardware and software troubleshooting
 * Strong communication skills and the ability to work with different levels of employees.
 * Strong problem solving and analytical skills.
 * Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

## Description

Position Summary: The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency., * Oversee daily end user system operation to address and resolve technical issues

 * Provide technical support to troubleshoot hardware and software issues
 * Guide employees in person and remotely through systems configuration, troubleshooting, and maintenance
 * Assist IT team with employee help desk tickets
 * Maintain detailed documentation of all user requests and the steps taken for resolution.
 * Perform various tasks as requested by the IT team
 * Learn new support technology as required
 * Triage issues and escalate to management as needed.
 * Respond to alerts or emergency issues within 15 minutes during normal business hours and when on-call.
 * Perform IT audits covering user account, licensing, hardware inventory etc.


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