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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Field Service Supervisor - **Company:** CSA Service Solutions, LLC - **Location:** Columbus, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Computerized Maintenance Management Systems, Microsoft PowerPoint, Salesforce.Com, Adobe - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0cc6fd109ad74068 ## About the Role Do you have experience in Team training?, The requirements listed below are representative of the knowledge, skill, and/or ability required to perform successfully in this position. * 3 years leadership experience in a Service oriented field. * 5 years' experience in a Field Support related position. * Demonstrated experience in leading and successfully controlling financials. * Experience recruiting successful candidates, on-boarding new hires, setting employee goals and monitoring employee development, and effectively handling disciplinary situations. * Highly organized and flexible to schedule changes. * Ability to solve problems and possess strong written and oral communication skills. * Must have basic knowledge using Outlook, Word, Excel, PowerPoint, and Adobe. Preferred Qualifications: * Experience managing remote direct reports. * Salesforce/ServiceMax knowledge/experience preferred. Work Environment and Physical Demands: The work environment and physical demands described below represent the activities and surroundings of the positions. * Ability to travel, as needed. * Must be able to sit, stand, and bend for long periods of time exceeding 4 hours. * Ability to push, pull, drag 125 lbs and carry up to 50 lbs. with or without assistance. * Capable and willing to work outside the standard 8 to 5 business hours and weekends ## Description The Field Service Supervisor is responsible for performing the general duties of a Field Service Engineer as well as assisting the Field Operations Manager (FOM) with maintaining various administrative, technical, and training tasks. The position will also be responsible for managing a defined group of Field Service Engineers and Technicians within a region., To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions. * Provides on-site preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment. * Establishes and maintains close communication with assigned customers to ensure maximum operational visibility. * Responsible for customer satisfaction pertaining to services provided. * Responsible for following quality practices specified by EMSAR and product vendors. * Manages assigned work orders and document all facets of the work product in EMSAR's Computerized Maintenance Management System (CMMS). * Provides accurate and timely reporting of service status and escalations. * Maintains a professional appearance at all times with regard to dress code and personal appearance as well as tools and equipment. * Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to preform work tasks. * Promotes teamwork and cooperation between EMSAR associates and partner staff. * Works regularly with the appropriate dispatcher for work assignments. * Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment. * Follows client quality requirements pertaining to services provided. * Supports and applies appropriate quality system processes. * Assists with the maintenance of the EMSAR quality system processes including continuous improvement. * 70% of the time is spent in the field * Other duties as assigned. Supervisory Responsibilities: * Directly supervises all employees in assigned region and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. * Preforms assigned associate's annual performance evaluations. * Responsible addressing and resolving complaints from associates and customers, as well as rewarding and disciplining associates. * Assure scheduling and calendar accuracy to promote team productive. * Track productivity (minimal non-productive time - NPT), progress, and metrics. * Report daily activity and payroll submissions. * Provides technical assistance as needed. * Assists with mentoring, onboarding, training of assigned associates. * Works closely and directly with FOM, Account Engagement Managers, Group VP's, Quality, Human Resources, and Training Departments. * May work with divisional clients to assist between the division, engineer and client. * 30% of time spent performing supervisory duties. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Robots are coming into the wild! 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