> Markdown version of [/jobs/ext/730417-help-desk-manager](https://www.wearedevelopers.com/jobs/ext/730417-help-desk-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Manager

- **Company:** Riverside Hospital, Inc.
- **Location:** Newport News, VA, United States
- **Experience:** Experienced
- **Salary:** $96,400.0 - $132,550.0
- **Contract:** Permanent contract
- **Skills:** Health Informatics, Business Systems, Information Systems, Data Centers, Value Engineering, Information Technology, Operational Systems
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b0b79b80318e6977

## About the Role

Do you have experience in IT experience within healthcare?, Do you have a Bachelor's degree?, * Bachelors Degree, Related Field of Study (i.e. Computer Science, Information Systems, Information Technology) (Required), * 5-6 years Recent relevant experience (i.e. Help desk, PC Tech, healthcare information systems) (Required)

 * 2 years Supervisory experience (Preferred)

Skills and Abilities

 * Customer service oriented
 * High adaptability
 * Effective communication skills

Licenses and Certifications

 * HDI Help Desk Manager (or similar Service Desk Manager certification) Upon Hire (Preferred)

## Description

$96,400.00 - $132,550.00/Annual Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Overview
The Help Desk Manager reports to the Associate Vice President, IS Business Systems & Operational Support and is responsible for overall management of the IS Operational Systems that provide direct support to Riverside Health System (RHS) end users. The Help Desk Manager is responsible for ensuring excellent IT support to end users through direct support as well as managing a Help Desk team and for maintaining and overseeing IT inventory and products by receiving, storing, and delivering items. This position provides technical support and guidance for key Supply Chain activities and initiatives supporting receiving, warehouse, logistics and inventory management for the RIS Storeroom. The manager performs a wide range of duties necessary to communicate and coordinate metrics for inventory control/management, procurement, and value analysis.

What you will do

 * Lead, direct and supervise Service Desk and Asset Inventory Management personnel. Perform management functions to include hiring, orientation, performance evaluation, communicating department and company goals, etc.
 * Ensure that all phases of help desk support are coordinated, monitored, logged, tracked, and resolved appropriately. Create and provide standard reports and statistics on a regular basis to business leaders regarding help desk performance as well as trends in issues that need to be addressed. Create and maintain documentation such as Help Desk User Guides and Knowledgebase articles.
 * Ensure daily inventory operations are carried out efficiently and IT assets are accurately accounted for and issued to end users in an efficient and timely manner.
 * Actively participate in Process Innovation activities and projects. Serve as an IS representative on the RHS Value Analysis Team.
 * Liaison between Help Desk team and technical teams to assist with troubleshooting equipment and backup/safety systems in the Data Center.


## Related Videos

- [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential)
- [Your next 10x engineer isn't in your city. Refactor accordingly.](https://www.wearedevelopers.com/videos/100103-your-next-10x-engineer-isn-t-in-your-city-refactor-accordingly)
- [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments)
- [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia)
- [Why You Should Care About the Decentralized Computing Movement](https://www.wearedevelopers.com/videos/999-why-you-should-care-about-the-decentralized-computing-movement)
- [Strong decisions - decisive distinctions between digital and analog aspects](https://www.wearedevelopers.com/videos/1687-strong-decisions-decisive-distinctions-between-digital-and-analog-aspects)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)