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# Service Desktop Support Analyst

- **Company:** Coforge Limited
- **Location:** Charleston, WV, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Wide Area Networks, Peripherals
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0f9dd6a7aa43d77d

## About the Role

* Communicate effectively via telephone, chat, and email with customers and peers across varying roles.
 * Possess excellent skills in communication, interpersonal effectiveness, analytical thinking, and problem-solving.
 * Be adept at troubleshooting system and application issues with the goal of first call resolution.
 * Be proficient in Windows 7 and above.
 * Have an understanding of LAN/WAN connectivity.
 * Have an understanding of hardware (peripherals) along with moderate-to-high level software and hardware troubleshooting skills.
 * Ability to multitask in a fast-paced environment.
 * Prior customer service experience in a high-volume technical support center.
 * Minimum 2+ years of call center experience or equivalent required.
 * A+ certification is preferred but not required; other certifications are a plus.
 * Strong understanding of technical support center or help desk environments, including operations and processes.

## Description

Skills - Windows OS (Windows 7 and above), Ticketing Tools / Case Management Systems, Email, Chat & Voice Support, We at Coforge are hiring a Service Desktop Support Analystwith below skillset :-

 * Handle inbound and outbound calls.
 * Provide Level 1/2 support to clients.
 * Identify issues and escalate them when necessary.
 * Resolve end-user incidents and process requests on first contact via phone, email, and chat.
 * Escalate user issues to appropriate resources when required.
 * Perform software, hardware, and basic network troubleshooting.
 * Clearly document user issues and troubleshooting steps.
 * Maintain technical documentation.
 * Demonstrate outstanding customer service skills.


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