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# IT Help Desk Analyst

- **Company:** Partners Personnel
- **Location:** United States (Remote available)
- **Salary:** $35,360.0 - $39,520.0
- **Contract:** Permanent contract
- **Skills:** Software Engineering, Wi-Fi Technology
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b7918d12ab6da8ea

## About the Role

Do you have experience in Technical support via phone?, * Proven reliability, punctuality, and a strong work ethic

 * Excellent verbal and written communication skills

 * Ability to effectively manage multiple tasks and priorities in a fast-paced environment

 * Strong problem-solving and analytical skills

 * Ability to communicate professionally with a wide range of stakeholders, including IT professionals, government agencies, end users and escalated clients

 * Demonstrated customer service skills, including patience, professionalism, and attention to detail

Technical Requirements (Must Have)

 * Experience handling inbound customer calls

 * Strong written communication skills

 * Proficiency in English (spoken and written)

Preferred Qualifications (Nice to Have)

 * Prior call center or customer support experience

 * Experience troubleshooting equipment and technical systems

 * Familiarity with remote technical support tools and environments

Technical Competencies

 * Experience troubleshooting hardware, software, and connectivity issues (e.g., internet, Wi-Fi, proxies)

 * Ability to remotely diagnose and resolve technical issues efficiently

 * Strong organizational and multitasking capabilities

## Description

The Technical Support Agent is responsible for delivering high-quality technical assistance to both new and existing clients of Pitney Bowes. This role provides support across the company's suite of products and equipment and plays a key part in ensuring a seamless client experience.

The ideal candidate will demonstrate strong problem-solving skills, technical aptitude, and a commitment to exceptional customer service while supporting both external clients and internal teams.

Key Responsibilities

 * Provide technical support to clients via phone, email, and chat channels

 * Diagnose and resolve hardware and software issues in a timely and professional manner

 * Educate clients on product functionality, services, and best practices

 * Process service requests, including equipment repair and maintenance coordination

 * Collaborate with internal teams to address and escalate complex issues as needed

 * Maintain accurate documentation of client interactions and resolutions

Work Schedule

 * Must be available to work 8-hour shifts between 7:00 AM - 5:00 PM Central Time, Monday through Friday


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