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# IT Support Specialist

- **Company:** Mid-City Electric, Inc
- **Location:** Westerville, OH, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $60,320.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Network Troubleshooting, Microsoft Office, Networking Basics, Software Deployment, Information Technology, Laptops, Autodesk Autocad
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8dedabb2ebee83fe

## About the Role

Do you have experience in Windows?, Do you have a Associate's degree?, * An Associate or Bachelor's degree in IT, Computer Science, or equivalent work experience.

 * Basic troubleshooting skills on hardware and software: i.e.Office products, desktops, laptops, and mobile devices
 * Performing password resets and account lockouts
 * Proficiency in Windows 10/11, Active Directory, Office 365, and basic network troubleshooting.
 * Strong problem-solving, organizational, and time management skills.
 * A proactive attitude with excellent communication skills.
 * Great written and verbal communication skills
 * Forward thinker, taking initiative on performance and tasks

What Would Really Make You Shine:

 * 1-3 years of experience in help desk or technical support roles.
 * Experience with Autodesk products
 * Creating knowledge based documentation for end users and admins
 * Certifications like CompTIA A+ or Microsoft Fundamentals

## Description

As the first point of contact for our internal IT needs, you'll play a vital role in keeping our systems running smoothly, ensuring a seamless experience for our employees while contributing to innovative process improvements.

What You Will Be Doing:

 * Be the go-to expert for IT support and troubleshooting hardware, software, and network issues.
 * Solve common problems (like password resets and software installations) and escalate more complex challenges.
 * Configure, deploy and maintain computers, devices, and equipment for onboarding, upgrades, or replacements.
 * Act as the on-site technician to resolve physical IT issues and keep systems running smoothly.
 * Manage IT inventory, keeping records up to date and accurate.
 * Create and update user-friendly IT documentation to empower employees.
 * Provide friendly training to employees on basic troubleshooting and IT best practices.
 * Collaborate with the IT team to continuously improve processes and user satisfaction.


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