> Markdown version of [/jobs/ext/730546-sr-consultant-professional-services](https://www.wearedevelopers.com/jobs/ext/730546-sr-consultant-professional-services). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Consultant, Professional Services - **Company:** ScienceLogic, Inc. - **Location:** Reston, VA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** PHP (Programming Language), Microsoft Windows, Application Performance Management, Unix, System Configuration, Linux, Monitoring of Systems, Tivoli Management Framework, Issue Tracking Systems, Python (Programming Language), MySQL, Nagios, Network Administration, HP OpenView, Windows PowerShell, Shell Script, Simple Network Management Protocols, Simple Object Access Protocol (SOAP), Syslog, Windows Management Instrumentation, Extensible Markup Language (XML), Information Technology, SolarWinds (Software), Pagerduty, Servicenow - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=79bf2bcf4e9a8c48 ## About the Role Do you have experience in Customer communication?, ScienceLogic is looking for a Professional Services Consultants to serve as the primary technical interface and onsite subject matter expert to customers for the ScienceLogic product line. This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from many different disciplines. Do you have high energy, an innovative spirit and a strong professional services background with top technology skills? Then read on., * Effective team player willing to assist others when needed * A bachelor degree in computer science/engineering * Proven experience with implementation of enterprise level network management or application performance products * Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices * System administration/support experience in Windows and Unix environments with an emphasis on Linux * Have exceptional troubleshooting and customer-handling skills; flexible and willing to learn new technologies * Excellent written and verbal communication skills * 10+ years in Federal space * 7+ years' experience supporting/using enterprise class infrastructure monitoring platforms * 5+ years Linux operating system experience * 3+ years MySQL Database experience * 3+ years of experience with SNMP and vendor MIB architecture * 3+ years of experience configuring SNMP trap and/or Syslog alerts * Strong knowledge of PowerShell, WMI, XML/SOAP * PHP and/or Python experience desired * Linux scripting experience desired * Experience with ITSM, EMS/NMS Systems (EM7, Solarwinds, IBM NetCool/Tivoli Nagios, HP OpenView or similar) and SNMP is a major plus. * Previous integration experience with ServiceNow, PagerDuty or ITSM platforms is a plus. * TS/CSI clearance preferred. ## Description * Provide onsite consulting services and support to ScienceLogic customer with a focus on high quality, accuracy and customer satisfaction * Perform hands-on installation, configuration, and troubleshooting of ScienceLogic appliances as they relate to the ScienceLogic suite of products * Work closely with customer's technical and management staff and act as subject matter expert for ScienceLogic products * Handle customer work activities via on-site and remote as required. (On-site client work may be full time). * Handle on-site work solely as a SME and Senior Consultant in ScienceLogic implementation activities * Act as the internal customer advocate for problem resolution, new product features, and future product direction * Record all activity in the department's ticketing system * Use and create knowledgebase articles based on field incidents, and/or common or critical issues * Adhere to ScienceLogic Professional Services best practices * Participate in departmental projects * Self-motivated with the ability to maintain a positive and cooperative attitude in sometimes stressful situations * Strong leadership skills with the ability to prioritize competing project timelines * Provide leadership and direction for your customer regarding the ScienceLogic product suite * Creative person who looks for new and innovative ways to resolve problems * Effective team player willing to assist others when needed * Document and record all activity and communication with customer in person, over telephone and email according to departmental standards of quality * Support and provide consulting services supporting federal or commercial IT standards (etc. support Federal ATO process, Security Audits, Change Management procedures) ## Related Videos - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)