> Markdown version of [/jobs/ext/730556-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/730556-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT SUPPORT ENGINEER - **Company:** Reliance, Inc - **Location:** Daytona Beach, FL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Access, Apple Mac Systems, Collaborative Software, Issue Tracking Systems, IT Management, Network Troubleshooting, Office365, Information Technology - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f642519f59e1a09f ## About the Role Do you have experience in macOS?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). * 5+ years of experience in IT support or technical helpdesk roles, including ownership of complex escalations and high-priority incident resolution. * Strong troubleshooting skills and in-depth knowledge of Windows, MacOS, M365, and network environments. * Excellent communication and organization skills, with the ability to lead by influence, coordinate across teams, and explain technical concepts to non-technical audiences. * Experience with ITSM tools and ticketing systems. * Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) preferred. Requirements * Must possess and maintain a valid Florida class E driver's license and a satisfactory driving record. Abilities * Ability to work effectively with co-workers and vendors. * Ability to communicate effectively and clearly. * Ability to have strong verbal and written interpersonal communication. Physical/Mental Demands: Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 50 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. ## Description We are seeking an IT Support Engineer to join our team. This is an individual contributor responsible for resolving complex technical issues, serving as a primary escalation point for high-impact incidents, and improving support quality through documentation, standardization, and collaboration. This role leads by influence-aligning peers and partner teams around best practices, driving consistent support outcomes, and improving end-user services through clear communication, strong technical judgment, and operational discipline. Essential Functions * Serve as a primary escalation point for complex hardware, application, and network issues, driving incidents to resolution and documenting outcomes. * Serve as a primary escalation point for complex radiologist read station issues, driving incidents to resolution and documenting outcomes. * Troubleshoot advanced hardware and application issues (e.g., operating systems, identity/access, clinical applications, collaboration tools) and coordinate with vendors or internal teams as needed. * Develop and maintain support procedures, knowledge articles, and standard operating guides to improve service consistency and reduce repeat incidents. * Monitor service desk ticketing systems, analyze trends and root causes, and recommend corrective actions and preventive improvements. * Lead by influence by sharing knowledge with the support team through documentation, walkthroughs, and informal guidance-driving adoption of standards and improving collective troubleshooting capability (without direct people management). * Coordinate with IT teams on changes, upgrades, and maintenance windows; communicate user impact and validate post-change support readiness. * Follow and reinforce organizational security policies and data protection standards in day-to-day support work, including proper access handling and secure troubleshooting practices. * Contribute to operational reporting (e.g., incident summaries, recurring-issue analysis) and present improvement recommendations to IT leadership and stakeholders. * Participate in on-call rotation. ## Related Videos - [Blazing Accessibility Basics](https://www.wearedevelopers.com/videos/568-blazing-accessibility-basics) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [WeAreDevelopers LIVE - Gaps in CSS, EU Accessibility Act and more!](https://www.wearedevelopers.com/videos/1314-wearedevelopers-live-gaps-in-css-eu-accessibility-act-and-more) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)