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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior IT Help Desk Support - **Company:** International Bank Of Chicago - **Location:** Chicago, IL, United States - **Experience:** Starter - **Salary:** $57,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Issue Tracking Systems, Microsoft Software, Office Automation, Software Troubleshooting, Computer Equipment, Information Technology - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1db9486732fcd270 ## About the Role Do you have experience in Word embeddings?, Do you have a Bachelor's degree?, We are seeking a Junior IT Help Desk Support candidate to provide first-level support to in-house end-users and remote staff. You will respond to and deal with software and hardware queries; provide customer service to end-users; technical assistance and support on computer hardware, software, printers, and telephones. In addition, you must possess analytical skills and active listening skills to decipher the end-user issues to help with troubleshooting and prioritizing duties., * A positive attitude and enthusiasm with the ability to consistently deliver top-notch customer service. * Ability to communicate effectively with end-users at all levels within the organization. * Customer-centric, composed, and patient under pressure when working to resolve the end-users issue. * Self-starter who can work independently within a team environment, when necessary. * Confidence and ability to take ownership of tasks and follows through to ensure complete resolution. * Must take a personal interest in, and responsibility for, the quality of work performed. * Ability to quickly learn new technologies via both self-study and through training. * Adheres to the rules and regulations within a regulated working context., * Bachelor's degree in Information Technology or Computer Science and/or two years of equivalent work experience. * Tech-savvy with working knowledge of office automation products and remote control. * Hands-on computer hardware knowledge and troubleshooting experience. * Good understanding of computer systems, mobile devices and other tech products. * General understanding of phone systems and printing environments. * Ability to diagnose and resolve basic and more technical issues. * Excellent oral and written communication skills. * Proficiency in Microsoft Word, Excel, and Outlook is required. * Works well autonomously as well as within a team environment. * Ability to travel between branch locations as needed., * Microsoft applications/software troubleshooting: 2 years (Required) * customer service: 2 years (Required) * technical support principles and practices: 2 years (Required) * familiarity with computer mgmt techniques: 2 years (Required) * It infrastructure components: 2 years (Preferred) ## Description * Serve as first-line support and contact for end-users seeking technical assistance via telephone or email. * Perform on-site or remote troubleshooting through diagnostic techniques and pertinent questions to determine the source of the problem and to resolve a range of technical issues via email or telephone. * Determine the best solution based on the issue and details provided by the end-users, and walk the customer through the problem-solving process. * Provide computer and communication orientation to new staff members, and training new staff members through developed, on-the-job-training modules. * Determine the best solution based on the issue and details provided by the employees. * Walk the customer through the problem-solving process. * Assume ownership of client ticket, review existing tickets, follow-up with end-users through closure, and escalate unresolved issues to the next level of support personnel, when necessary. * Enter all call details and resolutions into ticketing system in accordance with departmental procedures. * Identify and suggest possible improvements on procedures. * Complete compliance training within a timely manner. * Other duties as assigned. ## Related Videos - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [You’re a great coder? 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