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# IT Analyst

- **Company:** FSI Inc.
- **Location:** Tysons, VA, United States
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Dynamics, Microsoft Office, Networking Basics, Productivity Software, Azure Active Directory, Remote Infrastructure Management, Computer Equipment
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8020b3f16ae1cad6

## About the Role

Do you have experience in Productivity software support?, · Troubleshooting and administering Microsoft Office 365

· Managing and troubleshooting Active Directory on-premise, Azure AD, and hybrid environments

· Troubleshooting Mac OS / Applications

· Working within multiple domain environments

· Exceptional face to face and phone customer focused presence.

· Basic networking understanding

· Experience in drafting self-help documentation

 - Experience with using Splashtop for RMM

 - Microsoft 365 certifications. MS900 & AZ900 must be obtained within 90 days of employment.

Minimum Basic Requirements

· Experience with Microsoft Office 365 and Active Directory

· Computer hardware troubleshooting

· Customer service

· Logical troubleshooting

· Ability to work collaboratively with team members

· Ability to occasionally lift 50 lbs

· 1+ year experience in previous help desk role or equivalent knowledge, * Office 365 Admin: 2 years (Required)

 * Active Directory: 2 years (Required)
 * Direct IT HelpDesk: 2 years (Required)
 * Azure Active Directory administration: 1 year (Required)

## Description

· Act as the first line of support for all IT issues via phone/email/portal/client facing

· Configure and deploy workstations per client standards

· Create and take ownership of tickets using Dynamics 365

· Troubleshoot and resolve desktop and application incidents in person and using our Remote Management & Monitoring System

· Escalate tickets to Tier 2 and 3 members while maintaining ownership of the tickets

· Provide regular and frequent communication with the client to keep them informed on ticket status and the anticipated resolution timeframe

· Document and close tickets

· Create documentation guides and SOP's

· Perform regular visits to client sites in the DC Metro area to provide desktop and application support


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