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# Help Desk Specialist

- **Company:** Affirma Consulting
- **Location:** United States (Remote available)
- **Salary:** $37,440.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Network Troubleshooting, Software Deployment
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=39cba42332bb4e59

## About the Role

Do you have experience in Ticketing system technical support?, Affirma is seeking a detail-oriented and customer-focused IT Support Specialist to provide technical support across a diverse user base, including retail store employees, corporate office staff, and remote users. This role will follow ITIL-based processes to ensure efficient, consistent, and high-quality support delivery., * Experience in IT support, help desk, or a similar technical support role.

 * Basic knowledge of:
 * Software, hardware, and network troubleshooting
 * Familiarity with ticketing systems and support workflows.
 * Strong problem-solving and troubleshooting skills.
 * Excellent communication and customer service skills.
 * Ability to manage multiple tasks and prioritize effectively.

## Description

* Provide first-level technical support for software, hardware, and network connectivity issues.
 * Respond to and resolve support tickets and service requests in a timely and professional manner.
 * Support users across multiple environments, including retail stores, corporate offices, and remote locations.
 * Handle common service requests such as:
 * Password resets
 * Software installations and updates
 * Basic system and connectivity troubleshooting
 * Apply Incident Management best practices to:
 * Log, categorize, and prioritize support tickets accurately
 * Ensure proper escalation when needed
 * Maintain clear and detailed documentation of:
 * Incidents
 * Problems
 * Changes
 * Contribute to and update the knowledge base to improve future support efficiency and consistency.
 * Follow ITIL framework concepts to ensure structured and standardized support processes.


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