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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Brenntag North America, Inc. - **Location:** Wauwatosa, WI, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Microsoft Outlook, CompTIA Network+, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Remote Desktop Services, Remote Service Software, Microsoft SharePoint, TCP/IP, TeamViewer, User Provisioning Software, Windows Desktop, Wi-Fi Technology, Connectivity Problems, Software Troubleshooting, Information Technology, Zendesk, Servicenow - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=25ed4c61ef13f0ac ## About the Role Do you have experience in macOS?, Do you have a High school diploma or GED?, * High school diploma or GED required; Associate's or bachelor's degree in IT, Computer Science, or related field preferred (We are flexible with this, the person can have IT licenses as well, or experience will count as well. * 1-2 years of experience in a help desk, IT support, or desktop support role * Equivalent combination of education and hands-on experience will be considered Skills * Proficiency in troubleshooting Windows 10/11 environments; macOS experience a plus * Hands-on experience with ticketing platforms (ServiceNow, Jira, Zendesk, Freshdesk, or similar) * Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) * Basic understanding of networking concepts: DNS, DHCP, TCP/IP, VPN * Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop) * Strong verbal and written communication skills * Ability to explain technical concepts clearly to non-technical users * Excellent time management and ability to prioritize multiple open tickets * Patient, empathetic, and professional demeanor under pressure * Self-motivated with a desire to learn and grow within IT Additional Qualifications * CompTIA A+, CompTIA Network+, or ITIL Foundation certification * Bilingual (English/French) a plus for the Montreal location * Experience in a corporate or enterprise IT environment ## Description Technical Support & Troubleshooting * Troubleshoot software problems across the Windows environment, including OS-level issues, application errors, and configurations * Assist with network connectivity issues (Wi-Fi, VPN, LAN) * Perform basic Active Directory tasks: password resets, account unlocks, user provisioning * Support onboarding and offboarding processes including equipment setup and decommissioning Ticketing & Documentation * Log, track, and manage all support requests and incidents in the ticketing system (ServiceNow, Jira Service Management, or equivalent) * Accurately document troubleshooting steps, resolutions, and recurring issues * Escalate unresolved or complex issues to Level 2/Level 3 support with full documentation * Contribute to and maintain the internal knowledge base Customer Service & Communication * Deliver courteous, clear, and professional support to end users in person, via phone, email, and remote tools * Set and manage user expectations regarding resolution timelines * Follow up on open tickets to ensure user satisfaction and timely closure * Act as a calm, reliable point of contact during technical disruptions ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)