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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Specialist - **Company:** MAIGRATE LLC - **Location:** Lawrence, NY, United States - **Experience:** Experienced - **Salary:** $90,000.0 - $140,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service, System Configuration, Cursor (Graphical User Interface Elements), Software Debugging, Next.js, Systems Integration, Prompt Engineering, Zapier, Nintex, Virtual Agents - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=888cdb54d0f06611 ## About the Role * 2+ years in SaaS onboarding, customer success, implementation, technical support, or a client-facing technical role * Hands-on experience with AI tools - including Claude (Claude Code and CLI experience preferred), Lovable, and familiarity with platforms like Cursor, Replit, Zapier, n8n, and Vercel is a strong plus * Enough technical depth to get into the system - not just describe it * Ability to understand client challenges and work collaboratively with engineering to shape solutions * Experience with SaaS platforms, system configuration, or software integrations * A communicator who can make complex things feel simple * Detail-oriented and personable - this role genuinely needs both * Comfortable managing multiple clients and timelines without dropping the ball * Familiarity with AI agent frameworks (e.g. Pydantic AI, Hermes) is a bonus but not required * Experience with prompt engineering, context engineering, agent harnesses, and AI gateways for agent evaluation and observability is a strong plus * Bachelor's degree in a related field preferred ## Description The Implementation Specialist is the primary client-facing technical lead from onboarding through early adoption. You work alongside the AI Strategist - they own the client relationship and vision, you own the execution and comprehension. Your job is to make sure clients don't just sign off on a solution, they actually understand it, use it confidently, and succeed with it. At the end of the day, adoption and impact are how we keep score - go-live is just the beginning. The real win is clients who are measurably better off because of what we built. What You'll Do Client Onboarding & Engagement * Own the client experience by serving as primary contact during onboarding - guide clients through setup, training, and go-live * Lead kickoff calls, status updates, and transition to post-implementation support * Deeply understand each client's business challenges and goals - and tailor the onboarding experience around what actually moves the needle for them Training & Enablement * Train client teams on AI tools, workflows, and best practices * Hand-hold clients through early adoption - build confidence, not just competence * Stay current on Maigrate's evolving solutions to effectively educate clients on new capabilities as they roll out Technical Support & Problem-Solving * Test, debug, and validate implementations before and after go-live * Act as a proactive liaison between clients and the internal technical team - identify and address blockers before they surface as problems * Translate client challenges into clear, actionable briefs for engineering - you're the bridge between what the client is experiencing and what the team needs to fix it * Escalate complex technical or configuration issues to internal specialists when needed Client Success & Value Delivery * Measure success by client outcomes, not just go-live dates - adoption, usage, and ROI are what matter * Proactively identify opportunities where clients could get more value from their AI stack * Collect and share client feedback with the internal team - what you hear in the field shapes what we build next Project & Relationship Management * Maintain project timelines and manage client expectations * Visit clients on-site as needed to support training and adoption ## Related Videos - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Prompt Engineering Your Career: AI Agents for Tech Interview Prep](https://www.wearedevelopers.com/videos/100227-prompt-engineering-your-career-ai-agents-for-tech-interview-prep) - [GraphQL + Apollo + Next.js: A Lovely Trio](https://www.wearedevelopers.com/videos/311-graphql-apollo-next-js-a-lovely-trio) - [Create a Programmatic SEO Project Using Next.js and Static Site Generation](https://www.wearedevelopers.com/videos/449-create-a-programmatic-seo-project-using-next-js-and-static-site-generation) - [Guiding Agentic AI with Vue](https://www.wearedevelopers.com/videos/2033-guiding-agentic-ai-with-vue) - [From Zero to Hero: NextJS 13 and Tailwind CSS for Beginners](https://www.wearedevelopers.com/videos/766-from-zero-to-hero-nextjs-13-and-tailwind-css-for-beginners) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Graph and AI Trends 2026: Why Is AI Running but Not Yet Delivering?](https://www.wearedevelopers.com/magazine/680-graph-and-ai-trends-2026-why-is-ai-running-but-not-yet-delivering) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)