> Markdown version of [/jobs/ext/731671-service-field-supervisor](https://www.wearedevelopers.com/jobs/ext/731671-service-field-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Field Supervisor - **Company:** NextGen Staffing - **Location:** Houston, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Microsoft Office, Expertise in Genetec Systems, Lenel - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=10f0f7862ff646d5 ## About the Role Do you have experience in Customer communication?, We are seeking a Field Service Supervisor with strong electronic security experience to join our fast-growing and dynamic team. This position works directly with the Service Manager, Service Coordinators, Service Technicians, and customers to solve complex issues and provide hands-on leadership in the field., * 5-10 years of experience in the field in the security industry * Experience and/or certifications in Lenel, CCURE, Genetec (Access & Video), and Avigilon strongly preferred; advanced certifications a plus * Strong organizational skills. * Superior problem solving and communication skills. * Ability to lead and support technicians in a fast-paced field environment * Work independently with minimal supervision. * Strong troubleshooting skills across integrated electronic security systems * Experience with Microsoft Office, Teams & Windows Operating Systems. ## Description This role serves as a hands-on field leader and primary technical escalation point for service operations and is critical to maintaining high service quality and customer satisfaction across the Houston market. What you'll be doing: This position plays a key role in field execution, technician leadership, and service quality, including: attending customer onsite meetings, assisting with resource scheduling, training entry level resources, onsite technician support, service incident quality control, and most importantly, representing NextGen Security as a valuable point of contact for our valued customers. Local travel may be required for this position. * Lead and support high-end and complex service calls, including troubleshooting integrated security systems in live customer environments * Conduct ride-alongswith technicians to provide coaching, hands-on training, and quality assurance * Own and enforce field service quality standards to ensure consistent, professional execution across all jobs * Serve as the primary escalation point for difficult technical issues and customer concerns * Supervise, coach, and support field technicians, including time review, performance feedback, and day-to-day field coordination * Support scheduling and resource coordination to ensure efficient technicianutilizationand response times * Manage and support technician on-call rotations and after-hours coverage * Oversee transition of systems from installation to service to ensure clean handoffs and ongoing support success * Safelyoperatea company vehicle * Identifyand help drive preventative maintenance and service opportunity growth with existing customers * Supportaccuratebilling, job documentation, and service-related project tracking * Attend customer meetings and represent NextGen as a knowledgeable and responsive field leader * Support improvements in service response time, first-timefixrate, and overall customer satisfaction ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Blazing Accessibility Basics](https://www.wearedevelopers.com/videos/568-blazing-accessibility-basics) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [WeAreDevelopers LIVE - Gaps in CSS, EU Accessibility Act and more!](https://www.wearedevelopers.com/videos/1314-wearedevelopers-live-gaps-in-css-eu-accessibility-act-and-more) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [WeAreDeveloper Live: Accessibility in the EU, CSS Gaps and forms with Emma Dawson](https://www.wearedevelopers.com/videos/1313-wearedeveloper-live-accessibility-in-the-eu-css-gaps-and-forms-with-emma-dawson) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Events like RSAC Get You CISOs. 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