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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Engineer II - **Company:** Farm Job Search - **Location:** Springfield, MA, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Data Analysis, Application Layers, Microsoft Azure, Information Systems, Databases, Data Recovery, Software Debugging, Oracle (Applications), Salesforce.Com, Software Engineering, SQL Stored Procedures, PL-SQL, SQL Server Integration Services, Systems Integration, Diagnostic Tools, Backend, Information Technology, NCino, Sql Tuning, Mulesoft - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0d74c1bbe53b8e7a ## About the Role Do you have experience in Vendor relationship building?, · College diploma or university degree in the field of computer science, information systems, or typically, 4 years equivalent work experience. · Experience with troubleshooting principles, methodologies, and issue resolution techniques. · Ability to develop and interpret technical documentation for training and end user procedures. · Expert level knowledge of SQL Server stored procedures, functions, indexes, tables/views and overall functional knowledge of databases. EE Tidal Enterprise Scheduler experience (admin and engineer) · Knowledge of Salesforce/nCino, Mulesoft/Solace, Azure/AWS, SQL Server Integration Services and/or Oracle (PLSQL) a plus. · 2+ years of financial applications administration experience preferred. · ITIL Foundation certified a plus. · Highly self-motivated and directed. · Exceptional analytical and problem-solving abilities. · Ability to absorb new ideas and concepts quickly. · Ability to conduct research into software development and delivery concepts, as well as technical application issues. · Ability to present ideas in business-friendly and user-friendly language. · Very strong customer service orientation. · Excellent written, oral, interpersonal, and presentational skills. · Experience working in a team-oriented, highly collaborative environment. ESSENTIAL FUNCTIONS · Ability to report to work in person and to attend work-related functions/activities. · Ability to work at a desk and use a computer for extended periods. · Ability to lift, carry, and move objects up to 10 pounds occasionally. · Ability to occasionally travel as required. · Ability to type and utilize various software programs efficiently and operate general office equipment. · Ability to work in an office setting with moderate noise levels. · Additional physical demands include, but may not be limited to, frequent talking or hearing, occasional push/pull, stoop/kneel, bend/twist, and reach to retrieve or move items in a typical office environment. · Must be able to work scheduled hours and overtime as needed. · Hybrid or remote work arrangements: o This role has been designated as a Hybrid role, which gives employees the opportunity to work from home on Mondays and Fridays and working in the office on Tuesday, Wednesday, and Thursday. o Exceptions to the designated work arrangement may be made based on business needs. o Please note that the Company retains the right to change a position's designation at any time. · Ability to concentrate and focus on details when reviewing documents, analyzing data, and performing computer-based tasks. · Ability to manage multiple tasks and deadlines while maintaining accuracy and efficiency. · Ability to problem-solve efficiently and make sound decisions. · Ability to manage job-related stress and interactions with clients, colleagues, or external parties. · Ability to communicate ideas clearly in both verbal and written form. · Ability to work with others in a collegial and collaborative manner. ## Description POSITION SUMMARY: The Application Support Engineer II serves as a technical subject matter expert for complex incidents involving application behavior, integrations, performance, and backend systems. This role leads incident resolution efforts, mentors junior Engineers, and provides cross-team technical coordination while maintaining high standards of process adherence and documentation., · Lead resolution of complex technical incidents requiring deep analysis of backend logic, integrations, SQL performance, and environmental dependencies. · Perform advanced debugging across multiple application layers. · Mentor Engineer I staff and provide technical guidance during active incidents. · Collaborate with Analysts, development teams, vendors, and infrastructure groups to resolve cross-functional issues. · Conduct trend analysis to identify recurring technical issues and recommend improvement opportunities. · Document high-quality resolution steps, root causes, and preventative actions. · Support production operations, including job monitoring and technical validation. · Maintain expert-level understanding of supported systems, integrations, and diagnostic tools. · Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems. · Field incoming incidents escalated from end users to resolve application and software issues within applications, databases, and other mission-critical systems. · Debug code from various technologies. · Propose possible solutions to incidents and problems. · Contribute to or create data recovery scripts. · Develops and maintains detailed technical knowledge of the specifications, operation, and diagnostics of products. ADDITIONAL RESPONSIBILITIES: · Must have skills to administer or assist vendor in supporting any related areas. · Provide nightly production processing, user support and SME support for all areas. · Vendor, product owner and customer relationship management. · Cross functional collaborate problem solving. · Utilize ITIL practices to optimize internal processes. · Drive and contribute to the continual improvement of the team, group and organization. · Other related duties as assigned. ## Related Videos - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Nest.js - TypeScript in the backend can also be clean](https://www.wearedevelopers.com/videos/1033-nest-js-typescript-in-the-backend-can-also-be-clean) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Meet Your New BFF: Backend to Frontend without the Duct Tape](https://www.wearedevelopers.com/videos/682-meet-your-new-bff-backend-to-frontend-without-the-duct-tape) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)