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# IT Helpdesk Administrator

- **Company:** Inc King
- **Location:** Marlborough, MA, United States
- **Salary:** $43,680.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Microsoft Azure, Cloud Computing, CompTIA Security+, Microsoft Office, Networking Basics, Azure Active Directory, Virtualization Technology, Software Troubleshooting, Computer Equipment, Information Technology, User Accounts, Vmware
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=612f6f4d0161ed7e

## About the Role

Do you have experience in Software troubleshooting?, Do you have a High school diploma or GED?, * Associate Degree in Information Technology, Computer Science, or equivalent experience.

 * Experience with Windows 10/11 and Microsoft Office 365.
 * Ability to install, configure, and troubleshoot PC hardware and software.
 * Strong customer service, communication, and problem-solving skills.

Preferred Qualifications

 * Exposure to Active Directory, Azure, networking, virtualization, or cloud technologies.
 * CompTIA A+, Server+, Microsoft, VMware, or Cybersecurity certifications are a plus.

Physical Requirements

 * Ability to lift up to 30 lbs. independently and up to 50 lbs. with assistance.

This position offers hands-on experience across multiple IT disciplines and the opportunity to develop new technical skills while supporting a dynamic user community., * High school or equivalent (Required), * Software troubleshooting: 1 year (Required)

 * Computer hardware: 1 year (Required)
 * Microsoft Office: 1 year (Required)

## Description

We are seeking an IT Helpdesk Administrator to support end users, maintain IT systems, and assist with hardware, software, and network-related issues. This is an excellent opportunity for someone looking to grow their IT career, with training provided.

Responsibilities

 * Provide Tier 1 IT support through a helpdesk ticketing system.
 * Troubleshoot hardware, software, Windows OS, Office 365, printers, and user access issues.
 * Deploy and configure laptops, desktops, and software for end users.
 * Create, modify, and remove user accounts in Active Directory and Azure AD.
 * Install updates, patches, antivirus software, and third-party applications.
 * Maintain IT inventory, documentation, and asset tracking.
 * Assist with basic networking, endpoint security, and workstation support.
 * Coordinate hardware repairs and decommissioning of outdated equipment.


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