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# Part-Time Service Desk Technician

- **Company:** FIRSTPRO INC
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Virtual Desktops, Remote Service Software, Software Troubleshooting
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bc0524f8cf8c187c

## About the Role

Do you have experience in Windows?, * Minimum of 2 years of experience in a high-volume help desk, service desk, or call center support environment.

 * Strong customer service and communication skills.
 * Experience troubleshooting Windows operating systems and general PC-related issues.
 * Knowledge of hardware and software troubleshooting methodologies.
 * Experience supporting password resets, printers, mobile devices, and peripheral hardware.
 * Proficiency with Microsoft Office applications and web browser troubleshooting.
 * Strong written communication skills, including professional email correspondence.
 * Excellent organizational and time management abilities.
 * Ability to remain patient and professional in a fast-paced support environment.

Technical Requirements

 * Must have access to a personal laptop or computer capable of connecting to a virtual desktop environment.
 * Reliable internet connection with a minimum of 3 Mbps download and 3 Mbps upload speeds to support a soft-phone environment.

## Description

We are seeking a customer-focused Help Desk Support Representative to join a fast-paced technical support team. This role is ideal for individuals with strong troubleshooting skills, excellent communication abilities, and experience supporting end users in a high-volume call center or help desk environment. The successful candidate will provide first-level technical support while delivering exceptional customer service.

Schedule: Monday-Friday, 7:30 AM - 12:30 PM

Responsibilities

 * Provide technical support to end users via phone, email, and remote support tools.
 * Troubleshoot and resolve hardware, software, and Windows operating system issues.
 * Perform password resets and account-related support requests.
 * Support printers, credit card processing devices, mobile devices, and other peripheral equipment.
 * Assist users with Microsoft Office applications, web browser issues, and proprietary internal applications.
 * Document incidents, resolutions, and support activities accurately.
 * Escalate complex issues when necessary while maintaining ownership of the customer experience.
 * Communicate effectively with team members, management, and end users in a professional manner.
 * Manage multiple support requests while meeting established service levels.


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