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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Director - **Company:** Lahlouh, Inc. - **Location:** Blue Ash, OH, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Disaster Recovery, Identity and Access Management, Issue Tracking Systems, IT Management, Information Technology Operations, Networking Basics, Enterprise Software Applications, Information Technology - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ee2d398bbeee0b13 ## About the Role Do you have experience in Windows?, * 7+ years of progressive IT experience, including hands-on IT operations, infrastructure, systems administration, service desk, or enterprise technology support. * 3+ years of IT leadership or management experience, including direct or functional management of IT staff. * Strong understanding of help desk operations, endpoint support, Microsoft 365, Windows environments, networking fundamentals, identity/access management, and business applications. * Proven ability to manage multiple IT projects, priorities, vendors, and operational responsibilities simultaneously. * Experience supporting IT compliance activities, security questionnaires, audits, policies, or related documentation. * Strong written and verbal communication skills, with the ability to communicate clearly with executives, managers, end users, vendors, and technical staff. * Practical problem-solving skills and the ability to drive issues to resolution with ownership and urgency. * Strong organizational skills, attention to detail, and ability to maintain accurate documentation and follow-through. * Experience managing IT purchasing, licensing, renewals, invoices, or budget-related activities. * Ability to work onsite and provide leadership presence at either the California or Ohio office., * Experience in manufacturing, printing, logistics, distribution, or another operationally intensive business environment. * Familiarity with SOC 2, client security reviews, cybersecurity insurance questionnaires, or similar compliance processes. * Experience with ITSM/ticketing systems, asset management tools, endpoint management tools, and remote monitoring/support platforms. * Experience managing office relocations, site expansions, infrastructure upgrades, or cross-location IT projects. * Working knowledge of cybersecurity fundamentals, backup/disaster recovery, vendor risk management, and business continuity practices. * ITIL, Microsoft, networking, security, or project management certifications are a plus. ## Description * Sheet-fed Offset Print * Fulfillment / Distribution Logistics * Dynamic Digital & Large Format Print * Packaging Design & Print * Mailing * Marketing Promotions * Bindery & Finishing * Promotional Products * Online (e-commerce) Solutions * Workflow Automation Solutions, * Lead day-to-day IT operations across help desk, systems administration, infrastructure support, enterprise applications, and end-user technology services. * Manage, coach, and provide direction to the IT help desk and support team to ensure timely, professional, and effective service delivery. * Act as an escalation point for IT issues, outages, service concerns, and cross-functional technology needs. * Coordinate IT projects and initiatives, including planning, prioritization, status tracking, stakeholder communication, and follow-through. * Support and improve IT processes related to ticket management, onboarding/offboarding, asset management, access control, documentation, vendor coordination, and service delivery. * Lead IT-related compliance activities, including client security questionnaires, audit support, policy documentation, evidence gathering, and coordination with Compliance, Operations, and business stakeholders. * Manage IT vendor relationships, including service providers, hardware/software vendors, telecom providers, and support partners. * Oversee IT purchasing, purchase orders, invoice review, renewals, licensing, and budget tracking in coordination with Finance and leadership. * Maintain and improve IT documentation, including SOPs, escalation procedures, system inventories, vendor contacts, and operational runbooks. * Provide clear communication to leadership and business stakeholders regarding IT priorities, risks, project status, service issues, and operational needs. * Identify opportunities to improve reliability, security, efficiency, user experience, and IT team performance. * Support physical site technology needs, including office moves, infrastructure coordination, network/vendor work, and onsite technology readiness. ## Related Videos - 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