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# Service Desk Technician

- **Company:** Lutz & Company, P.C.
- **Location:** Grand Island, NE, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Systems Engineering, Cloud Computing, Issue Tracking Systems, Networking Hardware, Microsoft Office, Windows Servers, Citrix Systems, Remote Desktop Services, Wireless Access Point, SSL Certificate Management, Firewalls (Computer Science), Workday
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ef199377fb1ccb10

## About the Role

Do you have experience in Windows?, * 1-3 years of relevant service desk experience

 * Strong customer service & problem-solving skills while conversing with clients over the phone and email
 * Ability to provide in-person technical support and service work as needed, ensuring seamless on-site troubleshooting and system maintenance
 * Ability to collaborate with cross-functional teams
 * Experience with ticket tracking, time entry, and network documentation
 * Diagnose & resolve technical issues following documented SOPs
 * Creative problem solver with self-management skills
 * Thrive in a fast-paced, dynamic environment

Experience with:

 * Networking equipment (e.g., Firewalls, Access Points)
 * Microsoft Active Directory, Exchange, Microsoft 365
 * Windows Server 2016-2025, Office 2013+, Windows 10+
 * Citrix, VDI, Remote Desktop Services
 * Android/iPhone support, vendor management
 * Domain registrar/certificate management
 * Physical, virtual, and cloud infrastructure
 * Occasionally: Bend, crouch, or kneel to access and maintain technology equipment under desks, in server closets, and other low or confined spaces. Lift and carry equipment, including computers, monitors, networking hardware, and servers weighing up to 50 pounds. Travel between office locations or client sites. These physical requirements are essential functions of the job and must be met, with or without reasonable accommodation.

## Description

As an I.T. Service Desk Technician you'll have the opportunity to:

 * Strengthen your troubleshooting and problem-solving skills in a dynamic environment
 * Work with both current & cutting-edge technologies, expanding your technical expertise
 * Receive personalized mentorship from seasoned systems engineers
 * Contribute to the deployment of both small- & large-scale infrastructure projects
 * Provide on-site support to the Lutz service teams, ensuring seamless operations
 * Take responsibility for building, repairing, and installing PC and Mac workstations for Lutz clients
 * Enjoy a workday filled with diverse challenges and continuous learning opportunities
 * Enjoy a hybrid work schedule


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