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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Austria - German- IT Operational Lead - **Company:** Solutionix Global Services - **Location:** Wien, Austria - **Experience:** Expert - **Salary:** €98,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Application Packaging, Linux, Integrated Windows Authentication, Identity and Access Management, System Center Configuration Manager, Network Architecture, Routing, Windows PowerShell, Azure Active Directory, Software Deployment, Virtualization Technology, Software Troubleshooting, Microsoft InTune, Patch Management, Wsus - **Published:** May 27, 2026 - **Apply:** https://at.indeed.com/viewjob?jk=efed47b3aafe116e ## About the Role Do you have experience in Routing protocols?, Technical / Functional Knowledge * Good understanding of OT infrastructure environments supporting industrial or plant operations. * Experience in managing infrastructure operations covering combinations of: o industrial servers o Windows/Linux systems in OT environments o virtualization platforms o network infrastructure o firewall/security controls o remote connectivity o backup/recovery support o endpoint or site infrastructure Understanding of OT environment considerations such as: o plant uptime sensitivity o Production impact awareness o controlled access o limited change windows o vendor/OEM dependency o operational safety considerations * Good knowledge of incidents, problem, change, and service operations in production-critical environments., * Strong experience in Microsoft SCCM * Strong experience in Microsoft Active Directory Administration * Good understanding of: o Group Policy o WSUS/SUP o software packaging/deployment lifecycle o endpoint patching processes o client troubleshooting o AD structure and permissions * Experience in enterprise endpoint operations and identity-related support * Strong troubleshooting and analytical skills Required Operational / Soft Skills * Strong ownership of operational issues and escalations * Ability to communicate effectively with technical and non-technical stakeholders * Good planning and coordination capability * Strong documentation and process adherence * Ability to work in high-pressure operational environments Preferred Skills * Experience with Intune / co-management * PowerShell scripting knowledge * Exposure to Azure AD / Entra ID concepts * ITIL process understanding * Reporting/dashboard exposur ## Description * Ensure critical plant / industrial infrastructure is maintained with minimal disruption. * Manage incidents with urgency and strong coordination across technical towers. * Enforce strict change governance in production-sensitive OT environments. * Work effectively with plant operations, engineering, IT, cybersecurity, and vendors. * Improve visibility of operational risks, aging assets, recurring issues, and pending dependencies. * Maintain strong documentation, process discipline, and escalation governance. * Drive service quality, operational consistency, and infrastructure resilience across OT, The Operations Lead - Senior SCCM & Microsoft AD Administrator is responsible for managing and supporting enterprise endpoint and identity administration services with primary focus on Microsoft SCCM / MECM and Active Directory. This L3 role requires strong expertise in endpoint management, software deployment, patching, AD administration, GPO support, operational governance, escalated troubleshooting, and cross-team coordination. Key Roles and Responsibilities Technical Operations - SCCM * Provide L3 support for Microsoft SCCM infrastructure and endpoint management operations. * Manage and support: o software deployment o patch management o OS deployment o package/application distribution o collection management o compliance baselines o endpoint health monitoring * Troubleshoot advanced SCCM issues related to: o client communication o deployment failures Internal - General Use o content distribution o boundary/boundary group issues o update synchronization o software center issues o reporting inconsistencies * Monitor SCCM components, distribution points, management points, SUP/WSUS integration, and client health status. * Support monthly patching operations, deployment validation, compliance follow-up, and remediation. Technical Operations - Active Directory * Provide L3 administration and support for Microsoft Active Directory services. * Manage and support: o user/group administration o OU structure governance o Group Policy support o AD-integrated authentication troubleshooting o permissions and delegation reviews o replication-related issue coordination * Troubleshoot account lockouts, authentication failures, GPO application issues, computer object issues, and policy conflicts. * Support AD hygiene, access controls, and operational alignment with security standards. Incident / Problem / Change Management * Handle escalated incidents affecting endpoint management, software deployment, patching, and AD-related services. * Act as escalation point for P1/P2 incidents with user or business impact. * Lead troubleshooting efforts during patching failures, application deployment disruptions, or authentication-related service degradation. * Perform root cause analysis and define preventive actions for recurring incidents. Internal - General Use * Implement controlled changes in SCCM/AD environment with impact analysis, testing, rollback planning, and post-validation. Operations Lead Responsibilities * Manage service operations related to SCCM and AD support queue. * Prioritize and drive resolution of aged, high-priority, and recurring operational issues. * Coordinate with EUC, server, security, application, and network teams for issue resolution and planned activities. * Track compliance posture for patching and software deployment success. * Prepare operational dashboards/reports covering: o deployment compliance o patch success/failure trends o AD operational issues o backlog and risks Governance / Documentation / Compliance * Maintain SOPs, KB articles, deployment standards, patching procedures, and support documentation. * Ensure compliance with endpoint security, access governance, and directory administration standards. * Support audit requirements by providing operational records, patch compliance reports, and access/change evidence. * Drive standardization and process improvement across endpoint and identity administration operations. Expected Deliverables / Ownership * Stable SCCM and AD operational support * Timely resolution of escalated endpoint and directory issues * High patching and software deployment success rate * Controlled and auditable AD administration * Reduction in recurring endpoint management issues * Strong coordination across desktop, server, and security teams Internal - General Use ## Related Videos - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Best Companies to Work For in Austria: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/192-best-companies-to-work-for-in-austria-top-25-companies-in-2023) - [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [Austria – the most livable place for software developers?](https://www.wearedevelopers.com/magazine/20-austria-the-most-livable-place-for-software-developers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)