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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Operations Specialist - **Company:** The Smart - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Data Analysis, JIRA, Software Documentation, Cyber Security, Data Cleansing, Data Governance, Database Queries, Drupal, Identity and Access Management, Issue Tracking Systems, IT Management, Information Technology Operations, Azure Active Directory, Salesforce.Com, Single Sign-On, SQL Databases, Software Vulnerability Management, Cloud Platform System, Okta, Data Management, Zendesk, Servicenow - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5d24b784788c8670 ## About the Role Do you have experience in Ticketing system technical support?, * 5+ years supporting enterprise IT or operations environments * Experience in cross-functional IT roles (systems, support, operations) * Strong ability to manage multiple priorities in a fast-paced environment Salesforce & Data * Hands-on Salesforce administration and reporting experience * Strong data management, analysis, and data quality expertise * Advanced Excel and reporting/dashboard development skills IT Operations & IAM * Experience with helpdesk tools (ServiceNow, Jira, Freshdesk, etc.) * Experience with identity management (Okta, Azure AD, SSO) * Experience with user lifecycle management and access governance Documentation & Process Design * Experience creating SOPs, workflows, and technical documentation * Strong process improvement and operational efficiency mindset Preferred Qualifications * Experience with Drupal or other CMS platforms * Knowledge of cybersecurity fundamentals and risk management * SQL or database querying experience * Experience with MDM platforms and asset management * Familiarity with data governance practices Core Skills & Attributes * Strong "technology generalist" mindset across systems, data, and operations * Excellent organizational and multitasking abilities * Strong problem-solving and analytical skills * Clear communication and stakeholder support focus * High attention to detail and documentation discipline * Ability to work independently in a lean, collaborative team environment Ideal Candidate Profile * Hands-on Salesforce admin with strong data governance awareness * Experience supporting IAM, helpdesk, and IT operations * Comfortable spanning multiple domains (data, security, web, systems) * Process-oriented with strong documentation skills * Thrives in small teams with broad, high-impact responsibilities ## Description The Technology Operations Specialist is a cross-functional technologist supporting data, systems, IT operations, security, and platform administration within a lean environment. This role blends Salesforce administration, helpdesk support, data governance, and operational process improvement to ensure reliable, secure, and well-governed technology operations. Key Responsibilities Data & Systems Administration * Administer Salesforce (users, data, reports, dashboards) * Maintain data integrity, quality, and governance standards * Perform data analysis and support reporting needs * Develop dashboards, metrics, and data documentation * Lead data cleanup and quality improvement initiatives IT Operations & Security * Manage helpdesk tickets (triage, resolution, escalation) * Support end-user systems and technology operations * Administer IAM solutions (Okta, Azure AD, SSO, user lifecycle) * Manage MDM platforms, assets, and device lifecycle * Support cybersecurity, vulnerability remediation, and compliance Process Improvement & Documentation * Create SOPs, workflows, and technical documentation * Standardize processes and improve operational efficiency * Maintain knowledge base and documentation standards * Drive continuous improvement initiatives Web & Platform Support * Support website administration and CMS (e.g., Drupal) * Perform updates, troubleshooting, and performance improvements * Ensure platform security and functionality ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Decoupling 101 - Why decouple, when not to, progressive decoupling and success stories in decoupling](https://www.wearedevelopers.com/videos/266-decoupling-101-why-decouple-when-not-to-progressive-decoupling-and-success-stories-in-decoupling) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The Pragmatic Architect: Balancing Necessity vs. Sufficiency in React Systems](https://www.wearedevelopers.com/videos/2101-the-pragmatic-architect-balancing-necessity-vs-sufficiency-in-react-systems) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)