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# IT Administrator - senior living

- **Company:** HumanGood
- **Location:** Phoenix, AZ, United States
- **Experience:** Expert
- **Salary:** $62,400.0 - $83,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Business Software, Collaborative Software, Cyber Security, Information Systems, Computer Networks, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Microsoft Software, Productivity Software, Server Virtualization, TCP/IP, Wide Area Networks, Windows Desktop, Diagnostic Tools, Peripherals, Infrastructure Automation Frameworks, Information Technology, Laptops, User Accounts
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=60a8fe03980a7070

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a Associate's degree?, * Associate degree, technical certificate, specialized technology training, or equivalent combination of education and directly related experience required.

 * Minimum of three years of hands-on IT support, desktop support, help desk, systems support, or related technology experience required.
 * Experience installing, configuring, maintaining, and troubleshooting Windows workstations, printers, peripherals, mobile devices, software applications, and related end-user technology required.
 * Working knowledge of Microsoft products, common business applications, user account/access support, endpoint troubleshooting, and standard IT service practices required.
 * Basic knowledge of networking concepts, connectivity troubleshooting, and common IT troubleshooting tools required.
 * Ability to provide customer-focused technology support to users with varying levels of technical skill required.
 * Ability to communicate technical information clearly in user-friendly language required.
 * Ability to document work accurately, manage multiple priorities, follow through on service requests, and escalate issues appropriately required.
 * Ability to maintain confidentiality and comply with privacy, information security, and HIPAA-related requirements required.
 * Ability to travel to assigned communities or other HumanGood locations as needed required.
 * Valid driver's license may be required when travel between communities or other locations is part of the assignment.

Preferred Qualifications

 * Bachelor's degree in computer science, information technology, information systems, or related field preferred.
 * Experience supporting users in a healthcare, senior living, hospitality, multi-site, or customer-service-intensive environment preferred.
 * Experience with help desk/ticketing systems and standard IT service management practices preferred.
 * Experience with Active Directory, user accounts, password resets, permissions, and related access support preferred.
 * Familiarity with TCP/IP, DNS, DHCP, LAN/WAN concepts, wireless connectivity, network devices, and common troubleshooting tools preferred.
 * Experience supporting Apple iPhones, iPads, and other mobile devices preferred.
 * Experience with phone/PBX systems preferred.
 * Experience with video surveillance, access control, personal emergency response, nurse call, or wander management systems preferred.
 * Exposure to server, virtual server, patch panel, switches, or related infrastructure tools preferred.
 * CompTIA A+, Network+, Microsoft, ITIL Foundation, or other relevant IT support certification preferred.
 * Microsoft certification, including MCSE or similar certification, preferred for assignments with greater systems administration responsibility.

## Description

Join our team to support technology at one of Phoenix's premier nonprofit senior living communities! Nestled on a beautiful 22-acre campus with lush gardens, walking paths, and resort-style amenities, The Terraces of Phoenix is dedicated to helping residents live their best lives through connection, wellness, and exceptional service. Join a team that makes a meaningful impact every day by ensuring residents and team members have the technology support they need to stay connected and thrive.

The IT Administrator provides hands-on technology support to team members, residents, guests, and other authorized users at assigned communities and remotely across the enterprise. This position responds to help desk tickets, troubleshoots hardware, software, connectivity, mobile device, user access, collaboration, phone, security/access control, and resident-facing technology issues, and provides end-user training and coaching. The role requires strong technical troubleshooting skills, customer service orientation, discretion with confidential information, and the ability to communicate technical information clearly to users with varying levels of technology comfort.

Primary responsibilities:

 * Provide in-person technology support at assigned communities and remote technology support to authorized users across the enterprise.
 * Receive, document, prioritize, troubleshoot, resolve, and/or escalate help desk tickets and service requests in accordance with established service standards.
 * Diagnose and resolve end-user technology issues involving workstations, laptops, printers, peripherals, software applications, connectivity, mobile devices, collaboration tools, phones, and user access.
 * Install, configure, maintain, upgrade, and replace end-user hardware, software, peripherals, mobile devices, and related technology equipment.
 * Perform basic user account and access support, including password resets, account changes, permissions support, and Active Directory-related tasks within assigned authority.
 * Support Microsoft products, email, productivity tools, conferencing, voice, video, desktop sharing, and other approved collaboration technologies.
 * Provide basic endpoint, printer, application, connectivity, LAN/WAN, wireless, and network-related troubleshooting; coordinate with enterprise IT, vendors, and other support resources as needed.
 * Provide support for community communication, security, and resident safety technologies, including desktop phone systems, conferencing tools, video surveillance, access control, personal emergency response systems, nurse call systems, wander management systems, and other approved resident-facing technologies.
 * Perform preventative maintenance, inventory tracking, equipment readiness, lifecycle support, basic monitoring, and documentation for endpoints, loaner equipment, meeting technology, infrastructure systems, and other assigned technology assets.
 * Provide technology training, coaching, and user guidance in formal and informal settings, translating technical information into clear, practical instruction.
 * Maintain accurate records of troubleshooting steps, system changes, equipment assignments, recurring issues, and resolutions to support service continuity, knowledge sharing, and audit readiness.
 * Support resident technology needs within approved corporate guidelines and service parameters.
 * Handle confidential, resident-identifiable, team member, and business information with discretion and in accordance with HumanGood policies, HIPAA privacy rules, and applicable security requirements.
 * Provide courteous, effective, and professional service to residents, potential residents, guests, team members, vendors, and business partners.
 * Promote and protect resident rights and demonstrate behaviors that support HumanGood's mission, values, service expectations, and HumanGood Experience Behaviors.
 * Attend required in-service training, safety training, workshops, meetings, and other assigned programs.


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