> Markdown version of [/jobs/ext/731827-it-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/731827-it-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** Pipeworks Inc - **Location:** Los Angeles, CA, United States - **Experience:** Starter - **Salary:** $55,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Cyber Security, Networking Hardware, Azure Active Directory, Microsoft SharePoint, Software Licensing, Office365, Information Technology, Atlassian Tools, Laptops, User Accounts - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=45b075b9b9d9c770 ## About the Role * 1-3 years of experience in a Helpdesk or IT support role. * Basic experience with Active Directory, Microsoft Entra ID, or Microsoft 365. * Strong problem-solving skills and attention to detail. * Good written and verbal communication skills. * Ability to manage multiple tasks and prioritize effectively. * Ability to lift and move equipment (up to 50 lbs) as needed. Nice-To-Have Skills * Experience with asset management tools (e.g., Snipe-IT). * Familiarity with Jira and Confluence. * Exposure to IT compliance or audit processes. * Interest in growing within IT systems, administration, or security. ## Description Pipeworks Studios is looking for an IT Help Desk Technician to join our team and help support employees across our sister studios in Los Angeles. In this role, you'll be responsible for providing day-to-day technical support, managing user accounts and equipment, assisting with onboarding and offboarding, and helping maintain the systems and tools our teams rely on to create great games., * Assist with managing user accounts in Active Directory and Microsoft Entra ID. * Support account provisioning and deprovisioning for employees and contractors. * Help maintain security practices such as MFA and group-based access. * Troubleshoot access-related issues and escalate when needed. PC and Infrastructure support * Support for hardware in Windows workstations and laptops. * Install and repair Windows. * Basic knowledge of network equipment. Systems & Tools * Provide support for Microsoft 365 applications (Outlook, Teams, SharePoint, etc.). * Assist with basic administration tasks in Jira and Confluence (user access, permissions, minor updates). * Help maintain IT documentation and internal SharePoint resources. * Partner with IT, HR, and other teams to support system access needs. Assets & Software * Track and assign software licenses to users. * Maintain hardware and software inventory records using asset management tools (e.g., Snipe-IT). * Assist with equipment setup, swaps, and replacements for employees. * Ensure accurate tracking of both onsite and remote equipment. Helpdesk Support * Respond to and resolve Tier 1 support requests (e.g., password resets, account lockouts, basic troubleshooting). * Assist with Tier 2 issues under guidance from senior IT staff. * Triage incoming tickets and follow established workflows and service processes. * Communicate clearly and professionally with users throughout issue resolution. Documentation * Contribute to maintaining and updating helpdesk documentation and knowledge base articles. * Assist in creating user-friendly guides and onboarding materials. * Document recurring issues and solutions to improve team efficiency. Audits & Compliance * Support routine reviews of user access and permissions. * Help maintain accurate records for audits and compliance checks. * Follow established IT security and compliance processes. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)