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# CyberArk Support Engineer

- **Company:** KEY DATA, INC.
- **Location:** Boston, MA, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software as a Service, Computer Engineering, System Configuration, Windows Servers, Network Architecture, Server Administration, Scripting, Computer Network Technologies, Cyberark, Software Troubleshooting, Information Technology
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f2d72bfc2fe9a4ca

## About the Role

Do you have experience in Windows Server administration?, Do you have a Master's degree?, * 2-5 years of experience as a CyberArk Engineer and/or Administrator

 * 2+ years of progressive experience in managing, configuring, and optimizing the CyberArk for large enterprise organizations.
 * Experience with on-prem to cloud migration is a strong asset.
 * A strong background in operational excellence, including Incident, Problem, and Change Management based on the ITIL framework.
 * Strong knowledge of IT systems, hardware, software, and network technologies.
 * Bachelor's or Master's Degree in Computer Science, Computer Engineering, Management Information Systems, or equivalent experience
 * Ability to work in a team environment as well as independently.
 * Strong verbal and written communication skills.
 * Ability to solve complex problems while effectively communicating technical concepts. #LI-RJ1

## Description

We are looking for a CyberArk Support Engineer to join KeyData's Delivery Services team. In this role, you will provide Level 2 and Level 3 support for enterprise CyberArk environments while taking ownership of critical customer incidents. You will troubleshoot complex technical issues, perform root cause analysis, support infrastructure and CyberArk platform operations, and collaborate with internal teams to ensure the timely resolution of customer issues. This role requires strong technical expertise in CyberArk, Windows infrastructure, networking, and scripting., * Lead Incident response activities, including advanced troubleshooting, and war/situation rooms, and provide detailed root cause analysis for unplanned outages and problems.

 * Take ownership of escalated technical issues from Level 1 support, troubleshoot, and resolve complex problems efficiently while adhering to established SLAs.
 * Problem Solving: Analyze and identify recurring issues, proposing proactive solutions and process improvements to prevent future problems.
 * Maintain excellent communication with clients, providing clear and concise updates on the status of their issues, expected resolution times, and steps taken to resolve problems.
 * Perform advanced system administration tasks, such as server configuration, maintenance, patching, and upgrades as needed.
 * Work closely with the CyberArk Support team to address and resolve issues related to the CyberArk Saas platform and Collaborate with the infrastructure team to address issues related to system and network infrastructure.


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