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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** EOS Inc. - **Location:** San Francisco, CA, United States - **Experience:** Experienced - **Salary:** $83,200.0 - $85,280.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Macintosh Computers, Apple Mac Systems, Software as a Service, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hypertext Transfer Protocols (HTTP), OSI Models, Transport Layer Security, Okta, Slack, Gsuite, Cts+, Google Meet, Servicenow - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9f8fac35dac182d4 ## About the Role Do you have experience in macOS administration?, * 3+ years experience working in an IT Support role * Broad knowledge of macOS and Windows devices in an enterprise environment, with the ability to perform advanced troubleshooting * Experience with Google Workspace Administration * An understanding and awareness of Security standards * Ability to work independently, manage competing prioritie * Have an understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications * Excellent interpersonal and communication skills * Strong customer service orientation with proven ability to manage user expectations and deliver timely support * Familiarity with video conferencing platforms: Google Meet, Zoom, Microsoft Teams * Comfortable with physical work: lifting equipment, running cable, setting up and breaking down event spaces, * Comptia A+ Certification * Advanced Windows, macOS administration skills/certification * ITIL Certification * Certifications in AV (Q-sys Level 1+, CTS, CTS-I, CTS-D) and/or Networking (e.g., CCNA, CWNA) * Experience with ServiceNow or similar ITSM platforms ## Description WHAT YOU WILL DO:As an IT Support Engineer, you will provide hands-on support for client hardware and software on Windows and Mac, and support meetings and events across our offices. We're looking for someone who is technical, resourceful, and comfortable working in a distributed team whilecommunicating with a variety of users. You will report to the Sr. Manager, IT & AV Services., * Provide onsite and remote technical support across hardware,software, and account access requests via Slack, walk-ups, and ServiceNow tickets * Support hybrid meeting environments across conference rooms and event spaces,ensuring seamless experiences for both in-person and remote participants * Manage, maintain, and troubleshoot Windows, Mac, and mobile devices, along with general site equipment * Manage our ticket queue to ensure Service Level Agreements are met with excellent customer support etiquette * Manage the full employee device lifecycle such as provisioning, deployment, offboarding,and e-waste for Windows, Mac, and mobile devices * Assist with user onboarding and offboarding processes * Administer and support core SaaS tools including Okta, Google Workspace and Slack * Follow documented processes and standard operating procedures (SOPs) for all supporttasks * Use asset tracking systems to manage device records, check-ins/outs, and stock levels * Perform regular checks and basic troubleshooting of AV equipment (displays,microphones, cameras). * Set up and tear down conference room tech for meetings or events * Create and maintain documentation including runbooks and SOPs in our knowledge base ## Related Videos - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [Starting business without breaking the bank: Self hosted OSS productivity ecosystem](https://www.wearedevelopers.com/videos/1219-starting-business-without-breaking-the-bank-self-hosted-oss-productivity-ecosystem) - [Startup Presentation: Dealing with the bug Mafia](https://www.wearedevelopers.com/videos/1175-startup-presentation-dealing-with-the-bug-mafia) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [5 Reasons Why Attending Conferences in 2026 Matters More Than You Think](https://www.wearedevelopers.com/magazine/692-5-reasons-why-attending-conferences-in-2026-matters-more-than-you-think)