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# IT Technician - MSP Onsite & Help Desk

- **Company:** LDD CONSULTING INC.
- **Location:** Albuquerque, NM, United States
- **Experience:** Experienced
- **Salary:** $42,474.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Backup Devices, VoIP, Business Software, CompTIA Network+, Cyber Security, Windows Servers, Azure Active Directory, Information Technology, Hardware Debugging
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=27b2861a9af4ee97

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a Associate's degree?, * 4+ years of IT support experience (MSP or multi-client environment ).

 * Strong troubleshooting skills in Windows Server, Microsoft 365, and Networking.
 * Solid understanding of cybersecurity fundamentals, and data backup/recovery.
 * Someone who enjoys both working with people and solving technical issues.
 * Valid driver's license and reliable transportation for onsite work.
 * Excellent customer service and communication
 * Troubleshoot problems quickly and effectively, while diligently documenting work and following processes

Bonus Points For

 * VoIP experience (3CX,)
 * Certifications like CompTIA Network+, Security+, or Microsoft Modern Desktop/Azure Administrator.
 * Familiarity with RMM and PSA tools
 * College Degree in Information Technology, Computer Science, Cyber Security or a related discipline; professional Microsoft Certification is a plus
 * Hardware Repair, * Associate (Required)

## Description

* Handle escalated help desk tickets that need advanced troubleshooting skills.
 * Head onsite to clients for hands-on fixes, installations, and project work.
 * Tackle complex issues involving Windows servers, Microsoft 365, Azure AD, networking, and more.
 * Configure, maintain, and optimize Hardware, Networks, and Business applications.
 * Implement Cybersecurity best practices and Microsoft Entra (Azure AD) policies to keep clients safe.


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