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# IT Support Specialist

- **Company:** Fracht USA
- **Location:** Houston, TX, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=87d8aa66e9187da5

## About the Role

Do you have experience in Windows?, * 2+ years of experience in a technical support role, preferably in a corporate environment.

 * Strong knowledge of desktop operating systems, including Windows and Office 365.
 * Familiarity with hardware and software installation and troubleshooting.
 * Experience with Microsoft 365 administration, managing users, licensing, and email.
 * Excellent communication and customer service skills.
 * Ability to work independently and prioritize tasks effectively.
 * Experience with ticketing systems and asset management tools is a plus.

## Description

Position Overview: We are seeking a highly motivated Technical Support Agent to join our team. The primary responsibilities of this role will include providing end-user support by setting up new workstations, assisting with asset management, and performing tier 2 desktop support for both local and remote users., * Set up new workstations for employees, ensuring all necessary software and configurations are installed and functional.

 * Assist with asset management, including tracking hardware and software inventory, and ensuring compliance with company policies.
 * Provide tier 2 desktop support for both local and remote users, addressing technical issues promptly and effectively, regardless of their location.
 * Troubleshoot hardware and software problems, escalating more complex issues to the appropriate teams when necessary.
 * Maintain documentation of support activities, including resolutions and troubleshooting steps.
 * Follow established policies and procedures to provide consistent workspace to our clients


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