> Markdown version of [/jobs/ext/732146-lead-ebs-federal-financials-analyst-1](https://www.wearedevelopers.com/jobs/ext/732146-lead-ebs-federal-financials-analyst-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Lead EBS Federal Financials Analyst 1

- **Company:** i360technologies, Inc
- **Location:** Chesapeake, VA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Oracle (Applications), User Administration, Servicenow
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0347f49785bb3569

## About the Role

Do you have experience in Ticketing system technical support?, Do you have a Bachelor's degree?, * Bachelor's degree.

 * Minimum 6 years of related experience, with significant time leading help desk or application support operations.
 * Demonstrated experience managing ticket queues, service levels, and a support team.
 * Experience with ServiceNow (or similar ITSM platform) and user account administration.
 * Ability to pass a federal background investigation and obtain client site access., * Experience supporting Oracle Federal Financials users.
 * Familiarity with federal financial management environments and shared service operations.
 * ITIL certification or formal service management training., * Ability to obtain and maintain a federal Public Trust (suitability) clearance
 * Must be able to pass a federal background investigation
 * U.S. Citizenship or Permanent Residency required (no visa sponsorship available)

## Description

* Lead the Tier 1 help desk team, serving as the central point of support for system issues, funds check errors, and transaction problems received through ServiceNow tickets, phone, email, and walk-ins.
 * Oversee user account management and administration across roughly 19,000 accounts.
 * Manage incident triage, categorization, research, and escalation for issues that cannot be resolved at Tier 1.
 * Ensure all calls and requests are documented accurately in ServiceNow and that service level agreements are met.
 * Produce and submit recurring reports, including weekly summaries, O&M reports, and monthly statistics drawn from ServiceNow.
 * Lead testing of the applications that support Tier 1 functions (for example, ALM, ServiceNow, FSMS).
 * Support audit requests by participating in meetings and providing documentation and data.
 * Coordinate with Tier 2, the functional and program leads, and the client program office on escalations and process improvements.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Keycloak case study: Making users happy with service level indicators and observability](https://www.wearedevelopers.com/videos/1599-keycloak-case-study-making-users-happy-with-service-level-indicators-and-observability)
- [Independently together: how micro-applications improve developer experience + app performance](https://www.wearedevelopers.com/videos/452-independently-together-how-micro-applications-improve-developer-experience-app-performance)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector)
- [Application Modernization and Rabbits](https://www.wearedevelopers.com/videos/120-application-modernization-and-rabbits)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)