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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technology Support Analyst - **Company:** Onondaga Community College - **Location:** Syracuse, NY, United States - **Salary:** $44,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Configuration Management, Data Systems, Software Systems, Wireless Networks, Microsoft InTune, Computer Equipment, Information Technology, Casper Suite - **Published:** May 15, 2026 - **Apply:** https://www.juju.com/job/00000000fzkgqo ## About the Role + Bachelor's degree in Information Technology or a related field from a regionally accredited college, university or foreign equivalent, plus a minimum of three (3) years of related work experience; or an equivalent combination of education and experience., + Experience with Microsoft Configuration Manager and Microsoft Intune + Proficiency in Microsoft 365 administration and support + Background in Group Policy creation and implementation + Experience supporting macOS devices and administration via JAMF + Familiarity with Advanced Threat Protection solutions + Industry certifications such as: + CompTIA A+ + Microsoft Certifications (e.g., MCSA, MCSE, or equivalent) + Help Desk Institute (HDI) certifications KNOWLEDGE, SKILLS AND ABILITIES Proficient technical knowledge related to PC hardware/software, printer hardware, and supporting administrative systems + Ability to develop new and innovative processes in support of continuous improvement + Strong oral and written communications skills + Proven ability to successfully operate within a customer service framework + Proven ability to successfully complete multiple projects within scope, budget and schedule. + Experience with operational change and problem management procedures + Knowledge and experience in project management principles and practice + Ability to work in and embrace a team-focused environment + Excellent interpersonal and customer service skills + Flexibility to adapt and thrive in a progressive and changing work environment ## Description The IT Technology Support Analyst provides general hardware, software and printer technical support; formulates internal team processes and procedures; facilitates and performs work order requests; and responds to customer support via face-to-face and through various technological methods. This position is responsible for implementing state of the industry operational efficiencies and effective project management and customer support., + Provide IT support to the College's broad community, working directly within the IT Services team. Responsibilities include technical analysis, troubleshooting, end-user assistance, project coordination, and implementing process improvements. + This position provides technical support and administration to the following areas: + Standardized PCs, laptops and printers + Mobile devices/wireless network connectivity + Standardized software applications and operating systems + Standardized computing image development + Configuration management systems + Directory services + General departmental data systems + General departmental software systems + Departmental CRM systems + Effectively serves as a project lead for specific IT projects and implementation plans. + Conducts thorough and extensive research focused on the development of future IT projects in support of IT departmental goals and objectives. + Conducts proper and professional management practices being mindful of appropriate business principles. + Stays current with general technology trends and emerging technology as required by the college and department. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it) - [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)