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# IS SUPPORT TECH

- **Company:** George Washington
- **Location:** Washington, DC, United States
- **Experience:** Starter
- **Salary:** $60,320.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Network Troubleshooting, Microsoft Operating Systems, Windows Servers, Networking Basics, Software Engineering, Extreme Programming
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5bc5bee8aab1c371

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor s degree required

 * 1-3 years' experience in help desk and desktop technical support
 * Experience troubleshooting basic network, hardware, software, and printing problems, * Strongly developed analytical and troubleshooting skills.
 * Knowledge and experience with Microsoft Operating Systems (Windows Server 2003, XP and Vista).
 * Intermediate knowledge of Application and Network Troubleshooting.
 * Ability to search and understand the articles to troubleshoot customer issues.
 * Excellent demonstrated customer service skills.
 * Effective learning skills.
 * Professionalism - a pleasant demeanor and a positive attitude is required - ability to maintain self-control while defusing stressful customer situations.
 * Outstanding verbal and written communication skills in English - both written and verbal including technical writing and the ability to collaborate technically with other groups.
 * High level of self-motivation with a strong desire to solve problems and prioritize skills to maximize effectiveness.
 * Ability to work efficiently in a fast-paced environment.
 * Works well in a team environment.
 * Must be able available to work flexible shifts that will include nights and weekends.

## Description

Responsible for the configuration and installation of any new end user device including workstations, laptops, printers, and other peripherals. Support, troubleshoot and resolve end user hardware and software issues and provide recommendations as required.


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