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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Representative - **Company:** KCS, Inc. - **Location:** Buena Park, CA, United States - **Experience:** Experienced - **Salary:** $47,840.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Health Informatics, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Network Security, Network Troubleshooting, Microsoft Office, Security Software, TCP/IP, EHR Systems, Firewalls (Computer Science), Information Technology - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0232257134666d2b ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * Associate degree in Information Technology, Computer Science, or a related field preferred. * Proven experience as an IT Help Desk Technician or other customer support role. * Strong understanding of computer systems, mobile devices, and other tech products. * Proficiency in Windows environments, as well as Microsoft Office Suite. * Familiarity with network and security concepts, including TCP/IP, DNS, DHCP, and firewalls. * Reliable transportation. * Must be able to lift/carry 20-50 pounds. * Excellent problem-solving skills and attention to detail. * Outstanding communication and interpersonal skills. * Ability to work independently and manage multiple tasks effectively. * Experience with EHR systems and healthcare IT preferred. * Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus., * IT support: 2 years (Preferred) ## Description IT Help Desk Representative provides technical support and assistance to staff, ensuring efficient operation and utilization of our IT systems and infrastructure. This role requires strong problem-solving skills, excellent communication abilities, and a commitment to maintaining the highest standards of service., * Log support calls, conducts the general diagnostic, and troubleshoots functions via phone, e-mail, and/or ticket system. * Provide clear and concise guidance for KCS's hardware and software users. * Communicate complex IT issues to higher-level specialists for resolution. * Educate and guide staff on IT best practices, usage of systems, and troubleshooting techniques. * Collaborate with the IT team to develop solutions for recurring problems and improve overall IT service delivery. * Assist in the installation of PCs, printers, and other peripheral devices. * Maintain accurate records of issues and resolutions in the help desk ticketing system. * Diagnose and resolve hardware, software, and network issues in a timely manner. * Load operating systems and configure network settings for workstations. * Analyze the failed equipment according to the established procedures and takes appropriate action. * Assist in the maintenance of the security software. * Maintain confidentiality of KCS's operations, physical assets, and intellectual property. * Establish and maintain cooperative and effective working relationships. * Stay current with new technologies and industry trends to provide informed support and recommendations. * Fulfill other duties and responsibilities as assigned and needed ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Bitcoin SV: The Massively Scaled Blockchain to Meet Developer Needs](https://www.wearedevelopers.com/videos/20-bitcoin-sv-the-massively-scaled-blockchain-to-meet-developer-needs) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Blockchains: One Size doesn't Fit All](https://www.wearedevelopers.com/videos/409-blockchains-one-size-doesn-t-fit-all) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)