> Markdown version of [/jobs/ext/733359-it-desktop-support-on-call-part-time](https://www.wearedevelopers.com/jobs/ext/733359-it-desktop-support-on-call-part-time). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Desktop Support On Call/Part Time - **Company:** Sky Systems, Inc. - **Location:** Detroit, MI, United States - **Experience:** Starter - **Salary:** $62,400.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** Application Layers, JIRA, BASIC (Programming Language), Desktop Computing, Network Architecture, Networking Basics, TCP/IP, Cisco WebEx, Wireless Access Point, Working Model 2D, Break Fix, Information Technology, Laptops, Servicenow - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6d7c32a23ce2fd3e ## About the Role Do you have experience in Video conferencing systems operation?, * 2-4 years of experience in IT and AV support. * Hands-on troubleshooting experience with desktops, laptops, and meeting room devices. * Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets). * Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex). * Ability to perform physical tasks, including lifting equipment and working at height. * Strong communication, customer service, and documentation skills. * Ability to follow SOPs, ticketing processes, and escalation guidelines. Good-to-Haves * Experience using ITSM tools (ServiceNow, Jira). * Exposure to AV control systems or room management systems. * Basic understanding of AV-over-IP or networked AV environments. * Experience working in enterprise or fast-paced onsite environments. * Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training). * Audio Visual Support * Basic understanding of networking and TCPIP * Basic understanding of fiber, copper, network infrastructure * Crestron Fusion * Hardware support * Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices * Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp) * Ability to explain work with and differentiate between different connection types & troubleshoot connectivity * Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details. * Experience working in an enterprise environment with Crestron/Fusion at the server and application layer * Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified * CompTI certA A+ Pay: $30.00 - $35.00 per hour Application Question(s): * How many years of IT experience do you have? * Do you have experience with Audio Vissuals? * This is a dispatch role where when a ticket would be raised you would be informed prior 24 hours and next day you have to go onsite for Technical support. Are you comfortable with this working model? ## Description The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs., * Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities. * Manage and track loaner/spare devices using customer-provided systems. * Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting. * Manage conference room accounts (add/remove users, password resets, ownership updates). * Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes). * Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets). * Coordinate with third-party vendors and procurement teams when required. * Support equipment replacement or reset during failures under guidance from central IT. * Ability to work at height when required (ladder/lift). * Maintain communication with onsite/offsite teams to report changes, issues, or updates. * Ensure proper coverage during leaves and follow site operational processes/SOPs. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)