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# L2 Deskside Support Engineer

- **Company:** Amtex System
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** FactSet, Active Directory, JIRA, Virtual Private Networks (VPN), Citrix Systems, Windows Desktop, Servicenow
- **Published:** June 29, 2026
- **Apply:** https://www.dice.com/job-detail/153db18e-ca1b-48d7-8087-b4777795d8a1

## About the Role

* 4-8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services
 * Experience supporting portfolio managers, traders, and research teams
 * Exposure to market-sensitive, time-critical environments

Technical Skills

 * Strong Windows desktop and endpoint support expertise
 * Multi-monitor and high-performance workstation setup
 * Good to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.)
 * Familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin)
 * Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI

Process & Tools

 * ITSM tools such as ServiceNow, Jira or equivalent
 * Incident prioritization based on investment business impact
 * Knowledge of SLA-driven support in financial environments



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