> Markdown version of [/jobs/ext/733458-it-helpdesk-supervisor](https://www.wearedevelopers.com/jobs/ext/733458-it-helpdesk-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Supervisor - **Company:** Communicare Inc - **Location:** Fairfield, CA, United States - **Experience:** Experienced - **Salary:** $79,893.0 - $97,656.0 - **Contract:** Permanent contract - **Skills:** Antivirus Softwares, Health Informatics, Data Systems, Issue Tracking Systems, Microsoft Office, Windows Servers, Network Administration, Software Licensing, Electronic Medical Records, Information Technology, Patch Management - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3d4710224de43cac ## About the Role Do you have experience in Staff supervision?, Do you have a Bachelor's degree?, * Education: Bachelor's degree in Information Technology, Computer Science, or equivalent work experience and/or specialized training. * Experience/Lived Experience: 5 or more years of IT support experience, including at least 2 years in a supervisory or lead role. Experience in healthcare IT strongly preferred. * Special Skills/Training: Strong technical troubleshooting skills; experience managing helpdesk operations; familiarity with network administration, Microsoft Office 365, Windows Server environments, and ticketing systems. ## Description 1. Supervises Helpdesk Technicians, providing coaching, training, scheduling, and performance feedback. 2. Oversees daily helpdesk operations, ensuring timely response and resolution of support tickets. 3. Provides advanced troubleshooting for operating systems, applications, hardware, and network-related issues. 4. Leads the hiring process for Helpdesk Technicians, including interviewing, evaluating candidates, and making hiring recommendations. 5. Develops and delivers onboarding and ongoing training programs to ensure Helpdesk staff maintain strong technical skills, customer service standards, and familiarity with organizational systems. 6. Reviews and approves Helpdesk staff timecards, schedules, and attendance records to ensure accuracy and compliance with organizational policies. 7. Performs systems administration tasks including new user setup, email configuration, permissions management, and workstation deployment. 8. Maintains and improves helpdesk processes, documentation, and service-level standards. 9. Monitors ticketing system metrics, identifies trends, and recommends improvements to reduce recurring issues. 10. Coordinates with IT Director on project planning, resource allocation, and escalation management. 11. Supports implementation and maintenance of electronic health record (EHR) systems and related data systems. 12. Maintains accurate asset inventory of computers, peripherals, and software licensing. 13. Collaborates with external IT vendors and service providers as needed. 14. Ensures adherence to security policies, patch management, and antivirus standards. 15. Performs other duties as assigned. ## Related Videos - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [The Data Mesh as the end of the Datalake as we know it](https://www.wearedevelopers.com/videos/156-the-data-mesh-as-the-end-of-the-datalake-as-we-know-it) - [What’s New with Windows Power-User Tools](https://www.wearedevelopers.com/videos/2069-what-s-new-with-windows-power-user-tools) - [Modern Data Architectures need Software Engineering](https://www.wearedevelopers.com/videos/1030-modern-data-architectures-need-software-engineering) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)