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# IT Support Specialist

- **Company:** Reinsurance Association
- **Location:** Fenton, MO, United States
- **Experience:** Starter
- **Salary:** $50,000.0 - $62,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Software Applications, Systems Engineering, Common Desktop Environments, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, TCP/IP, Office365, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, User Accounts
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c3631ee331ad0829

## About the Role

Do you have experience in Windows?, Do you have a Associate's degree?, * Associate degree or technical certification from an accredited technical college preferred

 * 1 to 3 years of experience in technical support, service desk, desktop support, or a related IT role
 * Working knowledge of Windows workstations, Microsoft 365 applications, user account administration, and common desktop support practice
 * Experience with Active Directory user and group administration
 * Familiarity with basic networking concepts, including TCP/IP, DNS, wireless connectivity, and VPN access

## Description

Primary Job Function: The IT Support Specialist is responsible for supporting company employees by configuring, maintaining, and troubleshooting computers, user accounts, and related IT resources. This role provides responsive technical support, assists with new employee onboarding, escalates complex issues to senior IT staff, and provides on-site assistance and backup support to the Sr. Systems Engineer as needed or requested., * Properly perform service desk activities, including incident response and interaction with company employees and departments at all levels to resolve IT-related issues in a timely and professional manner. This includes activities like resetting passwords and unlocking accounts; in addition to, more complex hardware or software troubleshooting.

 * Log, update, and track support requests in the company's help desk system, ensuring timely resolution or proper escalation.
 * Escalate help desk issues to senior IT staff, department management or outside resources as appropriate, and follow through to completion.
 * Perform user account setup, maintenance, and access-related tasks in Active Directory and ONWise.
 * Prepare, configure, deploy, maintain, and troubleshoot employee computer hardware, peripherals, and software applications.
 * Support onboarding activities for newly hired employees by setting up and preparing workstations, assigning appropriate system access, and providing orientation on company IT systems and resources.
 * Support IT projects by completing assigned tasks under the direction of senior IT staff.
 * Assist with inventory tracking, asset management, and recordkeeping for company IT equipment.
 * Document and report concerns, recurring issues, or suggestions related to company IT resources and support processes.


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