> Markdown version of [/jobs/ext/733506-it-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/733506-it-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** Epiphany Dermatology - **Location:** Austin, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Issue Tracking Systems, IT Management, Network Troubleshooting, Information Technology, Gsuite, User Administration - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1a90ffa2db75517e ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, If you're a team player, with excellent customer service skills… we want to talk to you! It'll help to have/be: * Comfortable with learning new systems. * Capable of demonstrating a high level of customer service and professionalism. * Driven to identify self-learning needs related to job description and seek out appropriate resources to meet learning needs. * Able to maintain regular, reliable and on-site attendance. * Able to communicate openly with the supervisor and team. Receive and apply constructive input for performance improvement and individual growth. * Able to contribute to a team-based, collaborative culture. Qualifications/Experience: * Associate's degree in Information Technology or related field, or equivalent experience. * Proven experience in a help desk or technical support role. * Proficiency in Windows environments, Google Workspace, Ring Central. * Experience with multi-site and remote support. * Creative troubleshooting and problem-solving skills. * Excellent communication and interpersonal skills. * Ability to work independently and as part of a team. * Customer-oriented and cool-tempered. * Experience in a healthcare setting is a plus. * Certifications such as CompTIA A+, Network+, or Microsoft certifications. ## Description A dedicated IT Help Desk Technician to join our team. The ideal candidate will be responsible for providing technical support and assistance to our staff, troubleshooting hardware and software issues, and ensuring efficient operations across our IT systems. This role requires excellent communication skills, a strong technical background, and the ability to work in a fast-paced healthcare environment. What you'll do: * Manage the queue of the IT Help Desk ticketing system and provide prompt issue resolution. * Provide technical support to employees by diagnosing and troubleshooting hardware, software, and network issues. * User account management, including password resets and access provisioning. * Procure and issue hardware as directed by IT leadership and according to procedures. * Serve as the first point of contact for customers seeking technical assistance over the phone or email. * Perform remote troubleshooting through diagnostic techniques and pertinent questions. * Escalate unresolved issues to the next level of support personnel. * Provide accurate information on IT products or services. * Record events and problems and their resolution in logs. * Identify and suggest possible improvements on procedures * Other duties as assigned., Administrative office may have minimum visits to medical offices with possible exposure to procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)