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# Part Time IT Field Technician

- **Company:** Pomeroy Assoc., L.P.
- **Location:** Avilla, IN, United States
- **Experience:** Experienced
- **Salary:** $54,080.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Azure, Virtual Private Networks (VPN), System Center Configuration Manager, Office365, Gsuite, User Accounts
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b023de900588c854

## About the Role

* 2-3 years of experience in IT support or a related field.
 * Strong knowledge of Windows and Mac operating systems.
 * Familiarity with common office software and applications (e.g., Microsoft Office, Google Workspace).
 * Excellent problem-solving skills and the ability to work under pressure.
 * Strong communication and interpersonal skills.
 * Ability to work independently and as part of a team.
 * Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Other Qualifications:

 * An advanced degree in a relevant field is a plus.

## Description

* Provide on-the-spot technical support to employees who visit the IT walk-up desk.
 * Troubleshoot and resolve hardware, software, and network issues.
 * Assist with the setup and configuration of new devices and applications.
 * Maintain accurate records of support requests and resolutions.
 * Collaborate with other IT team members to ensure timely and effective problem resolution.
 * Educate employees on best practices for using technology and software.
 * Perform routine maintenance and updates on IT equipment.
 * Ensure compliance with company IT policies and procedures.
 * Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
 * Verify and approve operational quality of system equipment.
 * Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
 * Assist in investigating and resolving complex installations and maintenance matters of significance.
 * Instruct customers in the operation and maintenance of systems/equipment.
 * Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
 * Act as a liaison with customers on administrative and technical matters for assigned projects.
 * Perform analysis and prepare reports on system problem trends and issues.
 * Troubleshoot user accounts.
 * Understand SCCM, VPN, Azure, O365, Windows 10 & 11.


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