> Markdown version of [/jobs/ext/733619-help-desk-technician-i-level-1-support](https://www.wearedevelopers.com/jobs/ext/733619-help-desk-technician-i-level-1-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Technician I (Level 1 Support)

- **Company:** General Data Company, Inc.
- **Location:** Cincinnati, OH, United States
- **Experience:** Starter
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Microsoft Office, Microsoft Software, Peripherals, Computer Equipment, Information Technology, Laptops
- **Published:** June 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=87454aaa816c56e0

## About the Role

Do you have experience in Teamwork?, Do you have a Associate's degree?, * Basic knowledge of Windows Operating Systems and Microsoft applications.

 * Understanding of computer hardware and peripherals.
 * Strong communication and customer service skills.
 * Ability to follow instructions and troubleshoot using documented process and procedures.
 * Preferred Associate degree or coursework in IT (or equivalent experience)
 * Entry-level certifications: A+, Network +. Preferred but not required to apply.
 * Prior helpdesk, retail tech. and customer service experience.

Skills and Competencies:

 * Strong problem-solving and critical thinking
 * Clear verbal and written communication skills
 * Ability to prioritize tasks and manage multiple requests
 * Team oriented and a willingness to learn
 * Reliable, organized and detail oriented.

Work Environment and Requirements:

 * Ability to lift and move equipment up to 50 lbs-PC's, monitors, printers, etc.
 * Occasional travel to nearby sights that are within three miles of the corporate office.
 * Reliable attendance and punctuality is a must!
 * Occasional after hours or weekend support as needed.

## Description

We are looking for an enthusiastic and customer oriented Help Desk Technician I (Level 1 Support), to join our IT Team. This will be an entry level role and a great fit for someone starting their career pathway into IT . You will be first level technical support responsible for problem solving and assisting others with IT issues. More complex issues will be escalated senior team members., * Serve as the first point of contact for internal IT support: phone, email, ticketing system.

 * Troubleshoot and resolve basic IT issues related to: Windows Operating System, Microsoft Office=Outlook, Word, Excel, Teams. Password resetting and account access, printers and basic knowledge of networking.
 * Set up and deploy desktop computers, laptops, monitors and peripheral devices.
 * Perform new hire onboarding tasks: equipment preperation, account set-up, etc.
 * Document IT issues and the resolution along with the steps taken to resolve within the helpdesk system.
 * Escalate unresolved or complex issues to Level 2 Support or the Network Administrator.
 * Follow Standard IT procedures and security practices.
 * Maintain a positive customer focused approach to support the team!


## Related Videos

- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)