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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support Specialist - **Company:** CRS Temporary Housing - **Location:** Phoenix, AZ, United States (Remote available) - **Salary:** $47,008.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, JIRA, Business Software, Microsoft Outlook, Issue Tracking Systems, Internet Services, Microsoft Office, Atlassian Tools - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=163a575f347bfe73 ## About the Role Do you have experience in User training (technical support)?, Do you have a High school diploma or GED?, * Ability to research solutions to problems, gather information, and make recommendations. * Excellent written and verbal communication skills with a focus on customer service. * Strong problem-solving skills with a proactive and innovative focus. * Must demonstrate accuracy, attention to detail, and excellent organization skills. * Strong ability to multitask, keeping a sense of urgency while remaining deadline oriented. * Proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.) Education and Preferred Experience: * High School Diploma or equivalent required. * A+ Certified preferred. * Typing speed 50 wpm or higher preferred. * Stable work history with excellent attendance. * College coursework preferred. * Atlassian Service Desk and JIRA issue-tracking experience. Physical Requirements: * Prolonged periods sitting at a desk (or standing) and working on a computer and phone headset. * Ability to lift 25 pounds and move equipment and furniture. * Ability to bend and crawl under desks. * This position requires moving furniture and equipment when requested. ## Description We are seeking a Help Desk Support Specialist to provide first level technical support to end users. You will troubleshoot hardware, software, and application issues, respond to tickets and service requests, and ensure timely communication and resolution. This role requires strong customer service, accurate documentation, and the ability to escalate complex issues appropriately. * Compensation: $22.60/hr (approx. $47k/yr) * Training: Three weeks in office Monday to Friday * Schedule: Three weekdays in office, two weekdays remote * Shift Hours: 8:00AM to 4:30PM (some flexibility after training) * Computer and phone equipment will be provided. You must have reliable high speed internet service and a suitable workspace at your residence., * Receive, triage, and resolve help desk tickets, requests, and inquiries in a timely manner. * Diagnose and troubleshoot issues related to desktop/laptop hardware, operating systems, email, networks, and common business applications. * Provide user support via ticketing system and approved communication channels (email/phone/chat). * Maintain accurate, complete, and up to date ticket documentation, including troubleshooting steps and outcomes. * Perform routine support tasks such as password resets, access requests, and account provisioning/deprovisioning (as applicable). * Install, configure, and support standard software and peripherals according to established processes. * Identify recurring issues and communicate trends to improve knowledge base content and service quality. * Escalate unresolved issues to the appropriate technical teams or vendors with clear context and logs. * Follow internal IT policies, security procedures, and change management guidelines. * Assist with end-user onboarding/offboarding and provide basic training on supported tools. ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)