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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Technology Operations - **Company:** Quartz - **Location:** Madison, WI, United States (Remote available) - **Experience:** Starter - **Salary:** $116,800.0 - $146,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, VoIP, Microsoft Outlook, Disaster Recovery, IP Pbx, Microsoft Software, Azure Active Directory, Computer Network Operations, System Availability, Information Technology, Performance Monitor, Cisco - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=63407e4f749c8b04 ## About the Role Do you have experience in Stakeholder relationship building?, Do you have a High school diploma or GED?, * Bachelor's degree in information technology, computer science, or related field with 5+ years of experience in IT infrastructure, technical support, systems administration, network engineering/administration, or voice administration + Or associate degree in information technology, computer science, or related field with 8+ years of experience in IT infrastructure, technical support, systems administration, network engineering/administration, or voice administration + Or high school equivalency with 11+ years of experience in IT infrastructure, technical support, systems administration, network engineering/administration, or voice administration * Experience leading technical teams and managing third-party vendors or service providers * Familiarity with Microsoft technology stack administration, including Windows OS, Microsoft 365, Azure AD, Outlook and related Office technologies * Working knowledge of network engineering and administration concepts, including Palo Alto and Cisco technologies * Working knowledge of voice administration platforms, including CCaaS (contact center as a service) solutions, Microsoft Teams Voice, VOIP, and contract center technologies * Understanding of healthcare technology environments and regulatory considerations * Expertise in IT service management processes and operational best practices * Ability to lead cross-functional teams and influence stakeholders * Strong analytical and problem-solving skills * Commitment to customer-centric service delivery * Ability to build relationships with internal and external vendors * ITIL foundation certification, or ability to obtain within 6 months of position start date * Relevant technical certifications (network, cloud, systems) or ability to obtain within 6-12 months of position start date Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home. ## Description Come find your spark at Quartz! Quartz Health Solutions is seeking a Manager, Technology Operations (Tech Ops) to lead a team responsible for the reliability, performance, and continuous improvement of core infrastructure services. This role will oversee systems administration, network operations, voice/telecommunications systems, and service management processes, ensuring stable, secure, and scalable technology operations that support critical services. Key skills the Manager, Tech Ops will use on a regular basis: * Infrastructure and Operations leadership * ITIL practices * Networking and voice systems expertise * Incident problem management * Vendor management * Strategic thinking and execution * Communication skills and stakeholder engagement, * Leadership + Selects, develops, mentors, and retains engaged and high-performing staff. Provides coaching, development opportunities, and performance management + Fosters a culture of accountability, collaboration, and continuous improvement + Manages relationships with vendors and managed service providers * Operational Excellence and Service Delivery + Maintains oversight of teams responsible for the design, implementation, and support of systems administration, network engineering and administration, voice administration and unified communications, ITSM platforms and service desk processes. + Oversees the day-to-day infrastructure operations, ensuring high availability and performance. + Manages SLAs (Service Level Agreements), incident response, and service delivery metrics. + Leads major incident response and resolution efforts + Promotes proactive monitoring, automation, and reliability improvements + Oversees disaster recovery and business continuity planning * Strategy and Innovation + Identifies and implements modern infrastructure solutions and automation opportunities. + Leads complex, highly-visible initiatives to improve scalability, security, and operational efficiency. + Facilitates collaboration across technical teams, business units, and leadership on complex operational issues. + Influences stakeholders and drives alignment on prioritization and investment on key initiatives. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)