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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Engineer - **Company:** Elite - **Location:** Jersey City, NJ, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Bash Shell, Software as a Service, Software Documentation, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Python (Programming Language), Windows PowerShell, Power BI, Systems Integration, User Environment Management, Virtual Local Area Networks, Okta, Firewalls (Computer Science), Microsoft InTune, Adobe, Information Technology, Casper Suite, Gsuite, Network Server, Cisco - **Published:** June 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cfdae11a1b645795 ## About the Role Do you have experience in macOS administration?, * 5+ years of IT support experience with a focus on escalations, automation, or systems integration. * Strong scripting/automation experience for user lifecycle, device management, reporting, and process automation. * Experience with RMM tools (Intune, JAMF, Endpoint Manager, etc.) and automation policies. * Deep knowledge of Microsoft 365, Google Workspace, Okta, and identity/access management. * Strong networking skills with Meraki, UniFi, VPNs, firewalls, VLANs, SSIDs. * Proficiency in supporting Windows, macOS, iOS, and Android platforms. * Familiarity with Windows Server, Active Directory, and Group Policy. * Excellent troubleshooting and communication skills, able to explain solutions to both technical and non-technical users. * Ability to prioritize, work independently, and deliver results in a fast-paced MSP environment. * Prior MSP experience with exposure to ticketing systems, SLAs, and automation frameworks. * Experience automating reporting and metrics dashboards (e.g., Power BI, scripting integrations with PSA/RMM tools). * Exposure to access control, low-voltage, or security systems integration. ## Description You will serve as the primary point of contact for all Digital Workplace and End User Computing incidents. As a Senior IT Support Engineer who will act as both a Tier 2/3 escalation point and a driver of automation within our organzation. This role requires a highly technical, hands-on engineer with strong scripting and process improvement skills. You will troubleshoot advanced client issues, streamline workflows, and implement automations to reduce manual tasks across our helpdesk, client onboarding, and service delivery., * Serve as the primary escalation point for complex technical incidents unresolved by the helpdesk. * Design and implement automation scripts and workflows (PowerShell, Python, Bash, RMM policies) to reduce repetitive tasks such as user onboarding, device provisioning, reporting, and monitoring. * Mentor and train junior engineers to improve efficiency and first-call resolution. * Assist with client-facing IT projects such as migrations, network upgrades, and security rollouts. * Administer and automate management of SaaS platforms (Microsoft 365, Google Workspace, Okta, Zoom, Slack, Adobe). * Develop and maintain system documentation, SOPs, and internal knowledge base. * Configure, deploy, and maintain client infrastructure: servers, endpoints, and networking (Meraki, UniFi, Cisco, etc.). * Analyze recurring incidents and implement long-term, automated solutions. * Provide occasional after-hours or onsite support for critical client needs. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)